Service Delivery Officer: MASH and Referral and Assessment Team - Children's Services

Employer: Wokingham Borough Council
Salary: £29,542 - £32,047 per annum (plus benefits)
Location: Shute End/Home Working
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 25/10/2026 at 23:00
Reference: 711394

We currently have an opportunity for a Service Delivery Officer within the Multi Agency Safeguarding Hub (MASH) on a permanent full time basis of 37 hours per week. Monday - Friday 9-5.

The role is rewarding, varied and fast paced; our main duties are to ensure that all referrals are processed and passed through to the MASH in a timely manner ensuring all statutory deadlines are met, the referrals can be made via email or phone and can come from all areas of the community from professionals and members of the public, these can be for Early Intervention support through to high risk child protection concerns.

As this team is the first point of contact for all areas of Children’s Services and the supports that are on offer, keys skills are required to include time management, flexibility, adaptability and attention to detail with good communication being the driving force behind why we can continue to provide a high level of support to an ever-expanding busy service.

We work closely with the MASH and Social Care teams ensuring we are available at often short notice to provide support for child protection meetings, with arranging and providing concise minutes within timescales, and general office administrative duties to include communication with families and professionals on case outcomes.

This is a hybrid position; office cover is required Monday to Friday on a rotational basis and the expectation is that at least 2/3 days per week are in the office with the remaining time working from home. The successful applicant will be expected to work mainly in the office for the first 2 weeks to familiarise themselves with work and the team.

We are looking for dynamic forward-thinking individual who is used to working to strict deadlines and performing under pressure as well as the ability to drive forward change and improve work processes.

Organisational and prioritisation skills are a must along with the ability to make decisions and deal with highly confidential information.

Full training and support will be given for this role.

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

• Generous Annual Leave
  - 27 days per annum (rising to 32 days per annum with 5 years local government continuous service), plus Bank Holidays
• GP Helpline
  - Available 7 days a week
• Employee Assistance Programme - Including a 24/7
  
  Your Care Helpline
• Free Onsite Gym
  - Located at Shute End Offices, Wokingham
• Local & Lifestyle Discounts
  - Save on shopping, entertainment, dining out & more
• Move through Menopause Course
• And more!

If this is you and you are interested in working in a busy environment where no two days are the same, knowing that what you do contributes to making a difference then.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Closing Date: Sunday 25th October 2026, 11pm

Interview Date: TBC

For an informal discussion or if you have any questions about this role please contact Julie Dallas - J or Emma Brannelly – emm

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