Online Programs Admissions Concierge

Florida Atlantic Online is seeking an Online Programs Admissions Concierge in Boca Raton, FL. With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines.

Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. The primary role of the Online Programs Admissions Concierge is to enroll new students into the university’s online programs. The Concierge will work with students from the point of interest through enrollment, resolving most enrollment questions and issues and escalating only the most complex issues to higher levels.

The Online Programs Admissions Concierge is primarily responsible for inquiry follow‑up, managing the admissions process, providing high‑quality customer service via phone, online, and in person, and liaising with program directors and other enrollment services as needed. The role reports to the Director of Online Enrollment and Student Success at the Center for Online and Continuing Education and will work closely with staff in the Office of Undergraduate Admissions and the Graduate College.

This role requires adaptability and comfort pivoting as priorities and initiatives evolve.

• Provides support to the Undergraduate and Graduate Admissions offices with oversight and management of the admissions process for all online programs’ applicants.
• Responsible for guiding prospective online students proactively through the admissions process from application through enrollment and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services, to ensure students move through the process without any roadblocks.
• Responsible for assessing applications, handling documentation, collecting information, entering data in databases and maintaining accurate student academic records.
• Lead resolution of complex admissions and onboarding cases requiring coordination across multiple academic and administrative units.
• Monitor the timely review of online programs applications received, accurate verification of information in student information systems (Banner, Slate, CAS, etc.), prompt communication with applicants, and assist as needed.
• Monitor and facilitate the timely and compliant processing of all admission decisions, including posting academic records, test scores, and admissions decisions.
• May need to facilitate changes/updates to the student record prior to matriculation.
• Troubleshoot admission issues to facilitate an orderly and timely admissions process for online programs.
• Track and monitor student visits (in person or virtual), communications, and applications for admissions, and prepare reports to track conversion and yield of applicants.
• Analyze inquiry, application, and enrollment data to identify trends, gaps, and opportunities for improving conversion and yield for online programs.
• Serve as a subject‑matter expert on online admissions workflows, Banner and Slate processes, and cross‑unit enrollment coordination, providing guidance and training support as needed.
• Serve as an admissions liaison and coordinate regular communication with the Undergraduate Admissions, the Graduate College, Center for Online and Continuing Education, and academic departments to ensure efficient and compliant processing…