Exams Services Coordinator; FTC)

12 Month Fixed Term Contract, Full time: 35 hours per week

Salary:
From £26,500 + benefits

Home based in England, Scotland or Wales with occasional national travel

We’re looking for an Exams Services Coordinator to join our Exams Services team. Reporting to the Operations Manager - Exam Services, you will support the secure, compliant and efficient delivery of examinations, including onscreen assessments via Surpass, remote invigilation and paper-based exams.

You will apply your knowledge of assessment regulations, technology platforms and qualification frameworks such as T Levels and vocational qualifications, ensuring full compliance with regulatory requirements while delivering a high standard of customer service and professionalism.

You will manage end-to-end exam processes, including scheduling, invigilation arrangements and post-exam activities, ensuring exams are delivered accurately and on time. This includes coordinating onscreen exams, supporting remote invigilation and ensuring technical readiness and regulatory compliance.

You will process reasonable adjustments and special considerations in line with guidance, maintain accurate records in line with GDPR, and uphold the integrity and security of assessment materials. The role also involves supporting audits and investigations, resolving technical issues, responding to centre enquiries and contributing to continuous improvement initiatives.

We are seeking someone with experience in a customer-facing role who can manage multiple priorities while maintaining excellent service standards. You will have strong written and verbal communication skills and be able to build effective working relationships with both internal and external stakeholders.

You will be highly organised, detail-focused and confident working with data to support planning and delivery. A proactive, solutions-focused approach is essential, along with the ability to take ownership of your work and contribute to ongoing process improvements. Strong IT skills, including Microsoft Office applications, are required.

It would be advantageous to have an understanding of different assessment methods and experience working within an awarding organisation. Experience assessing reasonable adjustment requests and supporting audits or quality reviews in an academic or assessment setting would also be beneficial, along with strong enquiry-handling and problem-solving skills.

We offer a supportive work environment and a comprehensive benefits package.

Equity, diversity and inclusion are integral to everything we do, and we are committed to being an inclusive workplace where all colleagues feel valued and able to be themselves. We actively encourage applications from people of all backgrounds, identities and experiences.

Many of our team work flexibly, and we would be happy to discuss how flexible working could work for you and the business. If you are shortlisted for interview, please let us know so we can explore this together.

We also welcome discussions about any reasonable adjustments that may support you throughout the recruitment process.

Your working hours will be 35 per week, working 9am until 5pm with a 1 hour lunch.

As a home-based employee you will fulfil your job responsibilities from home. Interactions with work and colleagues will be from a virtual environment. Depending on your role you will be required to either have some occasional travel or UK national travel. This travel will be required to allow you to fulfil different parts of your role and to meet colleagues on a…