Criminal Field Researcher

Work Location: Remote

Position Status:
Full-Time

This is a remote position with eligibility in the following states: KY

Candidates must reside in one of these locations to be considered.

At Inform Data, we're helping organizations make smarter, more confident decisions through trusted data, technology, and compliance solutions. As we continue to grow, we're investing in our people, products, and future, creating opportunities for employees to take on meaningful work, drive innovation, and make a visible impact on the business. Guided by our TRUST values, we foster a collaborative environment where ideas are welcomed, contributions are recognized, and growth is encouraged.

As a Criminal Field Researcher, you will play a crucial role in ensuring the safety and security of our clients by researching public records to determine whether an applicant has a criminal and/or civil record. Your work will assist clients in validating the identity of individuals, enabling them to make informed decisions. The integrity and quality of the information you provide will directly contribute to building trust and maintaining safety within our communities.

You’ll be part of a team that is committed to excellence and helping our clients stay safe by delivering reliable and accurate background checks.

• Build and maintain positive working relationships with court personnel and members of the public.
• Perform research using public records indexes to retrieve relevant information.
• Accurately enter results into proprietary systems, marking them as “clear” (no information found) or recording information found in the court's primary index according to client instructions.
• Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to Inform Data.
• Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments.
• Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments.
• Serve as a back-up for other Field Researchers within the designated area as needed.
• Adhere to Inform Data’s Quality and Turnaround Time (TAT) standards.
• Report any quality concerns or trending issues to the Supervisor promptly.
• Support the ordering and completion of court copy requests.
• Conduct searches in surrounding areas or through online research when assigned.
• Eligible employees may have the opportunity to participate in a performance-based incentive program, which may provide additional compensation based on program terms and individual or team performance.
• Please note that this job description is intended to provide a general overview of the position and may not include every responsibility or qualification associated with the role. Inform Data reserves the right to change or assign other duties to this position at any time.

• Develop and maintain a strong understanding of background screening processes, Inform Data products, and operational workflows.
• Consistently meet established quality and performance standards, including accuracy, productivity, turnaround time (TAT), on-time delivery, and service-level expectations.
• Utilize computer applications such as Microsoft Word, Excel, Outlook, and PowerPoint to support daily responsibilities.
• Demonstrate strong attention to detail, organization, and time-management skills while effectively prioritizing and managing multiple tasks.
• Communicate professionally and effectively, both verbally and in writing, while collaborating with team members and internal stakeholders.
• Successfully complete all required training and apply learned processes and procedures in daily work.
• Maintain daily access…