Case Administrator; AO

Case Administrator (AO)

Location:

Lancaster (LA1 5NU
)
Working pattern:
Full time, 37 hours a week (with 2 days working from home)
Pay Rate: £12.71ph

Additional information:

* Full-time role with occasional out-of-hours work may be required

* The role involves handling sensitive/confidential information, so discretion and professionalism are essential
If you're someone who finds real satisfaction in keeping essential processes moving-and you're confident handling sensitive information with care-this is a strong opportunity with our Client, supporting the Probation Service in Lancaster. You'll help ensure people are supported through clear, accurate administration and timely follow-through.
What you'll be doing:

* Setting up and maintaining accurate people on probation and victim information on approved databases

* Supporting effective referral administration and helping strengthen links between offender management, victims, interventions, service providers and external agencies

* Preparing, maintaining and collating case records, files and management information to required standards

* Receiving and distributing information and communications via phone, paper and email

* Providing cover for reception and telephone enquiries

* Acting as a single point of contact within the unit for a specialist area of work, as required

* Dealing fairly and firmly with a range of individuals (some may be in crisis or distressed), seeking appropriate support where needed

* Making practical arrangements to support sentence plan implementation (e.g., appointments and directions)

* Supporting enforcement administration when required and maintaining appropriate records for petty cash/vouchers/warrants for travel costs

* Organising the availability of equipment, materials and facilities for case-related activities, and reporting faults for replacement/repair

* Supporting unit resources and suggesting improvements

* Completing specific Visor administration tasks in line with procedures

* Contributing to meetings as needed, including organising agendas and distributing notes/minutes and actions

* Supporting Health and Safety processes, including equipment testing as required

* Providing cover within the unit and across other units within the LDU and Division as appropriate

* Supporting safeguarding children duties in line with statutory responsibilities and agency policies

* Demonstrating pro-social modelling-reinforcing pro-social behaviour, challenging anti-social behaviour and attitudes
What you'll bring:

* Strong administrative accuracy, with the ability to work to timescales and maintain efficient systems

* Confidence using approved databases and strong keyboard/IT skills

* Good working knowledge of MS Office Word, plus basic Excel skills

* Basic numeric skills

* Clear communication skills (verbal and written) and the confidence to engage with a wide range of people

* Ability to work on your own initiative while supporting the wider team
This could be the role you've been looking for if you want your admin skills to make a measurable difference. Apply now and take the next step with our Client in Lancaster.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group