Circulation Manager & Tech Center Lead — Remote

This position is responsible for supervising the daily operation of the library circulation department. The Circulation Manager reports directly to the Assistant Director with defined latitude for independent action and decision-making. The position is responsible for the administrative, planning, implementation and supervision and direct service work overseeing primarily circulation and assisting with supervision of the tech center operations, while displaying a high level of computer competencies appropriate to the position.

May be asked to supervise overall library services in absence of Director and/or Assistant Director. This role requires schedule flexibility and working one evening per week in addition to occasional weekend shifts.

Union Affiliation:Non-Union
Pay Grade 18:$74,876.00 - $83,506.00 Annually
Remote Tier 2:Up to one (1) day remote/week Administrative

• Understands and enforces the library’s policies and procedures, while safeguarding confidential and restricted information, both patron information and information related to personnel and pending organization changes.
• Responsible for administration of financial transactions and procedures as they relate to circulation and tech center services.
• Learn technical procedures using documentation, training, and customer service support and provide understandable interpretations of procedures and policies.
• Resolves public concerns and difficulties, including inappropriate patron behavior, with tact, courtesy, and good judgment.
• Participates in a variety of meetings, committees, consortia and/or other related groups to communicate information regarding services, information resources, continuing education opportunities, and/or other pertinent information as appropriate.
• Resolves operational problems and handles administrative tasks, including assembling appropriate information for the preparation of monthly and special reports.
• Ensures that departmental staff adhere to customer service guidelines and procedures as established by the Library
• Assists Assistant Director by interviewing and selection job applicants for circulation and computer center service areas
• Ability to deal calmly and effectively with a wide range of individuals, in some instances under stressful or emergency conditions.
• Ability to provide outstanding customer service in person, on the telephone, and via e-mail and other forms of electronic communication.
• Ability to serve trespass notices.
• Skills in problem solving and decision making.
• Knowledge of the philosophy and objectives of public library management.
• Assists in Collection Development in directed specialist areas.
• Works collaboratively with Technical Services and Collection Development Manger in the oversight of ILL services.
• Represents the Library in handling patron complaints and disputes in matters pertaining to the circulation of Library materials.
• Oversees and performs all routines associated with the checking in and checking out of Library materials.
• Plans and presents six community programs a year about any circulation aspects of the library.
• Manage or assist in managing the passive programming and various programming that occurs in the Main Reading Room.
• Assists the Assistant Director in the management of the Safety & Security of the building.

• Supervise and perform circulation desk functions, including but not limited to charging materials in and out, registering borrowers, receiving fines and fees, and searching the catalog.
• Direct, train, assign and monitor work of staff and volunteers assigned to Circulation Department operation.
• Schedule staff and volunteers assigned to Circulation Department operations, including absences and overtime.
• Hire, train, and evaluate employees for Circulation Department.
• Hears…