Senior​/Principal Administrative Support - Medical Clinic, CA Onsite

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting‑edge work in a broad array of areas. Some of the main reasons we love our jobs:

Challenging work with amazing impact that contributes to security, peace, and freedom worldwide

Extraordinary co-workers

Some of the best tools, equipment, and research facilities in the world

Career advancement and enrichment opportunities

Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten‑hour days each week) compressed workweeks, part‑time work, and telecommuting (a mix of onsite work and working from home)

Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World‑changing technologies. Life‑changing careers. Learn more about Sandia at: http://www.sandia.gov

* These benefits vary by job classification.

We are seeking a Administrative Support Assistant to greet patients visiting the clinic, answer any questions they may have and help them fill out the required forms. Additionally, you will answer phone calls, create appointments, direct calls as required and handle all queries.

On any given day, you may be called on to:

Scan insurance cards into the EHR

Run missing-insurance report and follow up with patients or carrier portals

Scan consent forms

Run missing‑consent report and follow up with patients or carrier portals

Process records‑release requests

Block or update provider schedules (Outlook and EHR)

Schedule new hire and pre‑clearance drug screen

Scan separation forms

Create Quick Guide for Scheduling (phone visits, return‑to‑work, surveillance programs) with required prompts/questions

Review OP for records release requests

Maintain PT patient list: update discharges and sessions used/remaining

Continually review front desk processes

Review and update audit process (entering all scanned items & audit)

Partner on NEO tours

Submit SDNs for EHW events

Enter PCIIs for worker's comp

Submit and follow up on Pre‑authorization requests for prescriptions

Scrub patient charts for medication & allergy reconciliation

Send appointment reminders

Due to the nature of the work, the selected candidate must be able to work onsite.

$57,800 - $106,000

* Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.

High school diploma plus five or more years of relevant experience; or equivalent combination of education and experience

Experience with common office software (such as Microsoft Office) and/or experience with data entry

Experience in customer service

Experience with scheduling (such as meetings or appointments)

Ability to obtain and maintain a DOE L-level security clearance

Associate's or bachelor's degree in relevant field

Scheduling experience in a medical clinic or medical office

Customer service experience in-person and via telephone

Ability to provide empathetic and compassionate support to patients

Strong organizational and planning skills, including problem solving abilities

Basic accounting and math skills

Previous experience with electronic medical records

Familiarity with medical terms and technology

Understanding of law and ethics pertaining to medical practices (HIPPA, Privacy)

Excellent written/verbal communication skills and interpersonal skills

Ability to…