Program Assistant, Practice Enhancement Program

Full-time, permanent

Position summary
Reporting to the program development manager, the program assistant provides administrative and operational support to the Practice Enhancement Program.

The program assistant coordinates assessment processes, supports program participants and assessors, manages documentation and databases, and assists with reporting and program tracking. This role works closely with internal teams to ensure timely completion of assessments and related requirements.

Duties and responsibilities
Duties include but are not limited to the following:

Assessment coordination and administration

vet and compile eligibility lists of participants

initiate participants into the assessment process and coordinate assessment packages

manage assessor calendars and schedule assessments

contact physician offices to arrange assessments

maintain participant and clinic tracking lists

monitor and track deadlines including pre-assessment questionnaires, remote questionnaires, action plans, and assessment reports

receive, log, and process submitted documentation and assessment reports

draft and send participant correspondence, including reminders and non-compliance notifications

respond to program inquiries by email and telephone

liaise with assessors and program team members regarding assessments and follow up actions

assist with outcome correspondence and post-assessment surveys

Data management and reporting

manage cases within iMIS including case setup, action tracking, and closure

perform data entry, tracking, and database maintenance

assist with analysis and preparation of program statistics and key performance indicators

run reports and prepare data summaries for internal reporting, including fiscal year statistics and assessment outcomes

collaborate with the program development and evaluation lead to support program analysis and reporting

File and records management

maintain accurate and up to date electronic and paper files

scan, file, and organize assessment documentation and correspondence

maintain bring forward systems and issue reminders as required

close, archive, and cull files in accordance with records retention guidelines

support ongoing improvement and maintenance of program databases and filing systems

General administrative support

provide administrative support to the team and special projects as assigned

schedule meetings and track deadlines

attend and participate in departmental meetings

liaise with other departments as required

assist with distribution of materials, data entry, and general clerical duties

perform other related duties as assigned

Accountability
The program assistant is expected to demonstrate initiative, strong organizational skills, and the ability to work independently while contributing effectively within a collaborative team environment. Accountability, attention to detail, and professionalism in supporting program operations are essential.

Skills and qualifications
Required skills and qualifications include:

successful completion of grade 12 supplemented by a two-year office administration diploma or equivalent combination of education and experience

experience in a health-care setting an asset

experience or knowledge in medical device reprocessing an asset

working knowledge of Microsoft Office applications including Access, Outlook, Word, Excel and Visio

working knowledge of Adobe Acrobat Pro

excellent written and verbal communication skills

demonstrated ability to work independently and make decisions to determine appropriate action to take in handling inquiries

detail orientated

ability to organize and set work priorities

ability to take direction, be flexible with the demands of the department and work both independently and as a team member

ability to exercise good judgment in recognizing scope of authority and protecting confidential information

proven ability to perform multiple tasks, balance continuous demands and priorities and able to meet deadlines

The compensation range for this position is based on an annual salary of $50,574 to $63,217 per year.

The College of Physicians and Surgeons of British Columbia (CPSBC) has been recognized as one of BC's top employers since 2011 and as a certified Living Wage Employer in BC since 2025. Our goal is to attract, develop and retain highly talented employees. We offer an excellent working environment including a hybrid work-from-home/in-office model, opportunities for personal and professional growth, and a comprehensive benefits package.

CPSBC is committed to our ongoing…