Intake Specialist Overnight​/Weekend; Remote

Department: Customer Service

Employment Type: Permanent
- Full Time

Location: Home United States

Reporting To: Intake Supervisor

Compensation: $16.00 - $18.00 / hour

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

We're on the lookout for an Intake Specialist (Weekends
- Remote) to join our growing team! As an Intake Specialist, you will complete data entry of Workers’ Compensation claims received via phone to the system, in a precise and accurate manner, ensuring all client and company protocols are followed in a timely manner.

Must be bilingual in English and Spanish.

Must be available to work Saturdays and Sundays from 7:00 PM to 7:00 AM EDT.

• From phone report, gather and evaluate information from the injured worker and/or employer to determine level and/or category of injury, based on set criteria
• Data entry of initial claim (First Report of Injury) set up in system, in a precise and accurate manner – from phone, fax, or email while working efficiently within deadlines and time frames
• Adhere to phone-tree procedures per State of Florida contract, including emergency protocols
• Route the FROI call to the appropriate Triage Unit member for further handling
• Verification of data for accurate claim entry, such as spelling, grammar, valid SSN, location, etc., in a timely manner
• Research any situations that do not allow claim entry to ensure claim is entered to the system
• Follow company procedures and State mandated time frames to comply with laws
• Print, organize, and verify all related forms for daily mail-out
• Verify all data daily for control purposes via printed lists
• Scan and attach new claim documents to the system
• Assist with other clerical duties as necessary
• Perform other duties as needed

• High school diploma or equivalent
• At least one (1) year of medical terminology or medical office experience is preferred
• Bilingual (Spanish and English)
• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s…