Driver Services CRASH Unit

Morgan Community College all cities,AK

Description:

We're hiring a CRASH Unit Administrative Assistant II. This position is responsible for the data entry of crash reports ensuring accuracy while entering the information into the DRIVES system, and providing excellent customer service when responding to inquiries and following up with customers. Primary duties include, but are not limited to:

• Reading the crash report to verify all required information is listed on the report
• Entering the data or rejecting the report back to police agencies when errors are present.
• Reviewing previously completed reports for quality assurance and correcting any data entry errors that are present
• Providing administrative support for the analysis of customer records.
• Reviewing documentation provided by subrogation companies or law offices and adding financial responsibility or accident judgment suspensions when appropriate.
• Reviewing clearance documents for accuracy and completeness and processing them to reinstate driving privileges

• This position is designated as remote but may be required to work from a department office building location based on business needs.
• Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.
• Employees are required to be working online during normal business hours (8:00 am to 5:00 pm Monday-Friday).
• All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.
• Although it is designated as remote, the position is part of the State classified personnel system and requires applicants to be a current Colorado Resident at the time of application per The Colorado Constitution, Article XII, Section 13. Employees are required to be physically present in the state of Colorado every day they perform work. Any work performed out of state is strictly limited, requires a formal work plan, and must be approved in advance.
  
  Probationary employees are ineligible to work out of state.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification

Description:

G3A3XX
Administrative Assistant II

Minimum Qualifications:

Experience Only:

Two (2) years of General Clerical work experience in a professional office setting.

General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:

• Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community.
• Data Entry including: entering information into a program or database (appointments, contact information, customer records)
• Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Suite
• Regular, daily work responsibilities utilizing computer systems, printers, copiers, fax machines and other technologies
• Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports

In order to be considered for this position, your clerical experience must be documented on your application. (Part-time experience will be pro-rated.)

Or

Education and Experience: A combination of related secondary education and/or relevant General Clerical work experience in a professional office setting experience equal to two (2) years

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

Preferred Qualifications:

• Data Entry experience
• Experience with pulling data and creating reports
• Ability to provide high quality customer service in a high volume environment or call center
• Working knowledge of Google Suite applications
• Strong attention to detail
• Experience working in a regulatory environment: understanding and applying rules, laws, and policies

Employees are in a position of public trust in the performance of their job duties and must operate in a manner…