Senior Student Services Technician

Job Title Senior Student Services Technician Department Student  Financial Assistance Operations Worker Type Temporary (Fixed Term)
Pay Type Hourly Hourly  Rate
20.15

Work Shift Scheduled Weekly Hours
40

Benefit Eligible Yes Post -Offer, Pre-Employment Physical Required?

No

Job Description Summary Performs a variety of complex to advanced administrative tasks involving some discretion and requiring moderate amounts of independent judgment related to the oversight of the daily operations of Admission, Registrar and Student Financial Assistance

Job Description Essential Duties Monitors and reviews operations of admission, registration, and student financial assistance; ensures smooth work flow; ensures work product meets professional standards.

Serves as informational resource to prospective students, current students and parents; investigates and resolves problems or difficulties related to admission, registration, and financial assistance. Interprets policies and procedures.

Performs a variety of complex to advanced administrative tasks which may include coordinating student services/operations; updates, maintains and composes correspondence; processes/oversees admission, registration and financial assistance related transactions; perform various financial and budgetary tasks.

Oversees staff; assists in the enforcement of policies and procedures; establishes schedules and reviews performance.

Gathers and analyzes statistical information regarding department's programs and activities; produces reports.

Exercises judgment in providing guidelines; advise staff regarding admission, registration and financial assistance objectives.

Other Duties Perform high-volume, detail-oriented data entry related to student loan processing

Review and process loan documentation for completeness and accuracy

Assist with tracking student loan requirements, including entrance and exit counseling

Generate standard reports and support data tracking efforts

Identify and escalate discrepancies or complex issues to professional staff

Assist with routine audits and quality control processes

Prepare and distribute communications to students regarding loan status and requirements

Maintain organized electronic and/or paper filing systems in compliance with regulations

Provide customer service via phone, email, and in-person interactions

Respond to general financial aid questions and refer complex inquiries appropriately

Cross-train in other financial aid functions to support peak processing periods

Perform other duties as assigned

Minimum Qualifications Requires eighteen months of coursework or training beyond high school and three years of admission, registrar or student financial assistance experience, or an equivalent combination of education and experience

Required Knowledge, Skills, and Abilities Knowledge of unit's operations, policies, and procedures

Knowledge of computer and office applications

Knowledge of related state and federal laws, e.g. FERPAOral and written communication skills

Ability to work with people with diverse backgrounds

May require supervisory, clerical and/or research skills

Additional Position Information (if applicable)
Special Instructions (if applicable) none Additional InformationA criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work For positions that are approved for remote work:
Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty

Staff or . Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct.

We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal…