Remote Service Intake Assistant
Remote / Online - Candidates ideally in
Waterloo, Kitchener, Ontario, Canada
Listed on 2026-10-24
Waterloo, Kitchener, Ontario, Canada
Listing for:
HRS Talent Solutions
Remote/Work from Home
position Listed on 2026-10-24
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Clerical, Admin Assistant -
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Clerical, Admin Assistant
Job Description & How to Apply Below
Location: Waterloo
Handle remote service-change intake with careful form review and customer communication. Verify details, protect account information, and route complete requests accurately.
This Customer Service Assistant position focuses on online service-change forms and administrative intake. You will check account references, required fields, requested actions, preferred dates, and verification details. The work supports authorized reviewers without approving changes, setting dates, or interpreting contracts.
Key Responsibilities:- Review assigned online service-change forms carefully
- Check account references and required fields
- Record exact requested changes and preferred dates
- Request missing details using approved questions
- Route complete submissions to authorized teams
- Careful reading of written customer requests
- Comfort leaving decisions to authorized reviewers
- Clear communication when requesting missing information
- Ability to protect private account information
- Beginners welcome; employer training provided
Bring careful form review, customer communication, and administrative intake skills to remote service-change request handling.
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