Philanthropy and Engagement - Data Health Specialist

Position Title Philanthropy and Engagement
- Data Health Specialist

Classification Title Hourly Full Time (0.75-1.0 FTE)

Hope College is accepting applications for a full-time Data Health Specialist.

The Data Health Specialist is part of the Philanthropy & Engagement team and supports the accuracy, completeness, and overall health of constituent data within Slate for Advancement.

Working under the direction of the Associate Director of Data Quality & CRM Training, this position is responsible for day-to-day constituent data entry, maintenance, correction, and quality-control activities.

The Data Health Specialist helps ensure that information in Slate is accurate, consistent, timely, and maintained according to established data standards and procedures.

This position may serve as a backup to the Associate Director for established constituent data processes and routine Slate support.

This full-time position offers the option for full-time in-person work or a hybrid of in-person and remote work.

• Enter, update, and maintain constituent information in Slate accurately and according to established data standards and procedures.
• Review and correct constituent records to ensure information is complete, accurate, consistent, and appropriately documented.
• Perform routine data hygiene activities, including identifying and resolving duplicate, incomplete, outdated, or inconsistent information.
• Assist with regular data audits and quality-control processes.
• Research and resolve data discrepancies using available institutional and external resources.
• Process constituent information received from Philanthropy & Engagement colleagues, campus partners, alumni, donors, and other appropriate sources.
• Support large-scale data cleanup and maintenance projects.
• Assist with the review and validation of data updates and imports.
• Document data corrections and follow established procedures for maintaining data integrity.
• Identify recurring data issues and bring trends or concerns to the Associate Director of Data Quality & CRM Training.
• Assist in maintaining data procedures, reference materials, and internal documentation.
• Respond to routine questions from colleagues regarding established data-entry practices and Slate processes.
• Assist with testing established workflows or Slate changes that affect constituent data and data-entry processes.
• Work collaboratively with Philanthropy & Engagement colleagues and campus partners to obtain or clarify information needed to maintain accurate constituent records.
• Handle a high volume of confidential information with discretion and sound judgment.
• Promote and actively contribute to a positive, collaborative team culture.
• Other duties as assigned.

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Strong attention to detail and commitment to accuracy and quality.
• Excellent organizational and follow-through skills.
• Ability to learn and consistently follow complex data-entry standards and procedures.
• Strong problem-solving, logistical thinking and research skills.
• Ability to identify inconsistencies and investigate information to determine appropriate corrections.
• Ability to manage a high volume of detailed work while maintaining accuracy.
• Strong interpersonal and written communication skills.
• Ability to use tact, discretion, and good judgment when working with confidential information.
• Ability to work effectively both independently and as part of a collaborative team.
• Proficiency with Microsoft Office or Google Workspace, particularly Excel/Sheets and Word/Docs.
• Experience working with a CRM, database, student information system, fundraising system, or other enterprise system preferred.