Front Desk Agent

Monthly Pay: $3,736 - $4,706 USD per month

Each shift begins with the open queue: calls, emails, and online messages waiting for an answer. The Front Desk Agent directly welcomes contacts, provides clear product or service information, coordinates routine requests, and makes sure each interaction reaches the right next step. This role sits within the administrative support team and works under an administrative team lead while partnering with customers, internal service contacts, and the support team.

This is a fully remote, work from home position based in Washington, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

• Review the opening queue in a contact-center phone system such as Genesys, along with incoming emails and online messages, and respond in the order of priority.
• Greet callers and contacts professionally, identify the purpose of each request, and confirm contact details before sharing routine information.
• Provide accurate answers about available products or services by using approved reference materials and current team guidance.
• Create or update contact profiles in a CRM such as Copper, recording the request, actions taken, promised next steps, and relevant preferences.
• Coordinate appointments, callback windows, and internal handoffs through a scheduling and calendar tool such as Microsoft Outlook.
• Open service tickets in a support platform such as Help Scout when a request needs research, tracking, or assistance from another team member.
• Maintain organized request lists in spreadsheets and data entry tools such as Airtable to support orderly handoffs and status visibility.
• Follow up with contacts when information is pending, confirm that routine requests were addressed, and share updates through the appropriate channel.
• Escalate complex, urgent, or unresolved questions to the administrative team lead or the appropriate support team contact with clear background notes.
• Close each interaction by summarizing next steps and checking that quality standards for accuracy, turnaround, complete notes, and follow-up are met.

• High school diploma or equivalent.
• No experience required; related experience preferred.
• Familiarity with front desk communication, virtual reception practices, and routing routine questions to appropriate contacts.
• Ability to learn a contact-center phone system such as Genesys, a CRM such as Copper, and a support platform such as Help Scout.
• Comfort using a scheduling and calendar tool such as Microsoft Outlook and spreadsheets and data entry tools such as Airtable.
• Clear verbal and written communication for explaining product or service information and confirming next steps.
• Ability to maintain a courteous, professional approach when managing several incoming requests during a shift.
• Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work in a desk-based front desk support role.
• Structured onboarding and training on Genesys, Copper, Help Scout, Microsoft Outlook, and Airtable.
• Regular check-ins with the administrative team lead for guidance and feedback.
• Opportunities to build virtual reception, request coordination, contact routing, and service communication skills.
• Benefits include health coverage, paid leave, a 401(k), bonus opportunities, and stipends.