Virtual Patient Services Coordinator

Provide coordinated, patient-centered administrative support for telemedicine and virtual care services while serving as a remote extension of the clinic front desk.

The Virtual Patient Services Coordinator (Virtual PSC) is a key member of the Virtual Care team and serves as a remote extension of the clinic front desk. Working from home, the Virtual PSC professionally welcomes patients to virtual care visits, completes registration and check-in activities, collects co-pays and outstanding balances, supports telemedicine visit readiness, and schedules future virtual and in-clinic appointments as ordered.

The role coordinates patient-facing administrative activities and communication among patients, caregivers, providers, clinical staff, and clinic teams to support seamless virtual care encounters. The Virtual PSC supports and adheres to the Compliance Program, including the Code of Ethics and Business Standards, Shared Values, and applicable organizational policies.

Professionally greets and welcomes patients and their friends or family members in the virtual care environment. Answers, screens, and directs incoming calls and electronic communications to appropriate personnel, relays messages between patients and clinical staff, and supports telemedicine, registration, scheduling, and front-office workflows across supported markets.

• Greet patients and visitors to the virtual care environment promptly, courteously, and professionally; complete virtual check-in and notify the care team of patient arrival.
• Conduct patient outreach before scheduled visits to support appointment preparation and visit readiness.
• Assist patients with connecting to approved telehealth platforms, explain virtual visit expectations in clear language, troubleshoot basic access concerns, and elevate technical issues as appropriate.
• Monitor virtual appointment flow, support timely patient rooming, and coordinate communication regarding delays, appointment concerns, or barriers to visit completion.
• Provide compassionate, patient-centered service and build rapport with patients and caregivers.

• Provide and explain required forms; collect and review forms for completeness and route, scan, or file documentation according to established procedures.
• Verify and update patient demographic, contact, and insurance information in the designated system; scan or copy updated insurance cards as needed.
• Collect co-pays and outstanding balances and provide receipts in accordance with established workflows.
• Confirm required documentation, insurance approvals, and authorizations are available before appointments, according to established workflows.
• Maintain accurate and complete patient information in the electronic medical record and other designated systems.

• Schedule future virtual care appointments and in-clinic follow-up care as ordered by the physician or other authorized provider.
• Schedule, reschedule, and cancel patient appointments; document cancellations and missed appointments, notify appropriate staff, and enter notes in the patient chart according to procedure.
• Schedule approved CT scans and PET scans after insurance approval is confirmed.
• Assist with coordinating patient visits across supported regional markets and clinic locations.

• Answer telephone calls and electronic communications promptly and professionally; screen and respond to routine questions, route communications to appropriate personnel, or take thorough messages.
• Relay messages accurately and timely between patients and clinical teams, and contact or page clinic personnel as appropriate.
• Maintain chart messages, work queues, and assigned administrative tasks within established time frames.
• Provide general administrative support, including scrolling, filing, copying, preparing forms, and routing documentation to the appropriate department or personnel.
• Maintain an adequate and legible supply of forms and office supplies required for daily activities.
• Collaborate with virtual providers, medical assistants, nurses, advanced practice providers, schedulers, and clinic teams to support patient access and provider efficiency.
• Perform other duties as requested or assigned, including typing memos or forms as needed.

• Maintain patient…