Fleet Legal Administrator - TVC Pro Driver

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Location:

Oklahoma City, OK, US, 73134

Please Note:

The company reserves the right , at any time, to amend the responsibilities and /or requirements listed based on business needs.

Purpose / Role Summary

The Fleet Legal Admin is responsible for opening legal and CSA cases and indexing documents as well as answering phone calls for Fleet members. Admin may also be assigned other duties as assigned by Supervisor.

Reporting Line

The Fleet Special ty Admin position will report directly to the Fleet Specialty Supervisor.

The Fleet Specialty Admin position is not a supervisory-level position .

Job Functions

Includes duties that the employee must be able to perform, either unaided or with the assistance of a “reasonable accommodation.”

To provide the best possible c ustomer service for associates and members through inbound and outbound phone calls .

O btain specific information from a court or attorney regarding traffic citation and in p ut that information into the computer system.

To recognize any case that may need specific actions to be taken and use critical thinking to determine the best steps for case and if unable, properly notify supervisor.

Input any information provided by attorneys or courts in the system.

Complete various forms of paperwork needed to handle the case in the best possible manner.

Work the Fleet call docket

Open tickets for fleet memberships in a timely manner .

Open CSA cases for Fleet memberships in a timely manner

Arrive on shift and stay for duration of scheduled shift.

Maintain proper records of attendance by correctly using Paycom Self Service.

Report discrepancies to your Supervisor .

Perform other duties as assigned by Supervisor/ Manager.

Qualifications

Education Requirements

High school diploma or GED

Professional Experience

To have worked in a call center setting for at least 2 years.

Ski ll Sets

Verbally communicate with a customer and provider via telephone

Type at least 35 word per minute

Operate a computer and use the internet

Familiar with 10-key

Familiar with Legal terminology

Legibly complete required paperwork

Think independently and problem solve

Position Requirements

Physical Requirements

Able to sit for eight hours (duration of shift)

Use wrists, hands, and fingers for typing at a computer for eight hours (duration of shift)

Hear/Speak with a customer and associate via telephone

While performing the duties of this position, the employee may be required to:
Stand, walk, sit for long periods of time, use hands to handle or feel objects, reach with hands and arms, climb stairs and/or ladders, maintain balance, stoop, kneel, crouch or crawl, talk or hear.

The employee may occasionally be required to lift and/or move objects up to 25 pounds.

Ability to see computer screen . Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Position will be assigned to an office work environment

Employee will be e xpos ed to weather conditions prevalent at the time (including occasional visits to field work sites , if applicable ).

The noise level in the work environment is usually moderate .

Schedule

40 hours per week, Monday – Friday, 8:00 am – 5:00 pm (may be required to work more than 40 hours per week as needed)

Assigned shift is flexible.

Location

The location assignment is remote.

This location is subject to change and/or the position may be required to operate in additional locations.

I have received a copy (physical or electronic) of my job description .

I have read the job description in its entirety and fully understand my job duties and responsibilities.

Any questions I had regarding the information on this job description have been…