Clerical Associate

Monthly Pay: $3,484 - $5,204 USD per month

Each shift begins with the open queue of calls, emails, and online requests waiting for review. As a Clerical Associate, you keep routine administrative requests moving by clarifying details, updating shared work views, and routing next steps so colleagues have dependable information each day. You work within the administrative support team under an administrative team lead and coordinate with requesters, department contacts, and internal service teams.

This role is fully remote and work from home in Georgia, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

• Review incoming requests from a shared queue, email inbox, and phone messages, then identify the requested administrative action and its priority.
• Check submitted details for completeness, compare information across available sources, and ask the requester for clarification when key details are missing.
• Enter request updates and contact details in a database such as File Maker Pro using established naming and status conventions.
• Maintain task status, due dates, and handoff notes in a project management tool such as Smartsheet so work remains visible to the appropriate team members.
• Use Spreadsheets and data entry such as Libre Office Calc to organize routine lists, sort assigned items, and prepare simple status summaries.
• Refer to a pdf tool such as Foxit PDF Editor when reviewing task instructions and reference materials supplied with a request.
• Communicate clear acknowledgments, routine updates, and next-step information to requesters through approved email and phone channels.
• Route specialized questions, missing approvals, or conflicting instructions to the administrative team lead or the designated department contact for direction.
• Follow up on open items, confirm that assigned actions have been completed, and update the request status before closing the work item.
• Meet quality expectations through accurate updates, prompt turnaround, complete notes, appropriate follow-up, and careful use of established procedures.

• High school diploma or equivalent.
• No experience required; related experience preferred.
• Familiarity with routine administrative workflows, shared request queues, status tracking, and professional workplace practices.
• Ability to use a database such as File Maker Pro, a project management tool such as Smartsheet, and Spreadsheets and data entry such as Libre Office Calc.
• Comfort using a pdf tool such as Foxit PDF Editor to review instructions and reference materials.
• Clear written and verbal communication for responding to requesters, asking focused questions, and providing concise updates.
• Ability to review details carefully, follow step-by-step instructions, and maintain consistent status information across assigned work.
• Reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home in Georgia, United States.
• Structured onboarding and training on File Maker Pro, Smartsheet, Libre Office Calc, and Foxit PDF Editor.
• Regular check-ins with the administrative team lead to discuss priorities, questions, and work progress.
• Skill building in request coordination, task tracking, professional correspondence, and administrative workflow support.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.