Support Service Team Secretary

An administrative secretarial post supporting clinical and support service teams at Leeds and York Partnership NHS Foundation Trust, on a 12-month fixed-term basis. Core work is running the team's Duty Desk, managing diaries and appointments, taking minutes and handling enquiries from staff, service users and carers. The role also carries audio typing and monthly Excel reporting on referral activity, and it requires flexibility over work base and hours to cover colleagues in other areas.

Advanced Microsoft Office skills are essential, and visa sponsorship is not offered for this role.

• Managing the team's Duty Desk
• Handling telephone and face-to-face enquiries from staff, service users, carers and other professionals
• Audio typing and producing correspondence using Microsoft Office and digital transcription
• Arranging meetings and taking minutes
• Managing diaries and appointments
• Analysing referral data and producing monthly statistical and performance reports in Excel
• Maintaining accurate electronic and manual records under confidentiality and information governance standards
• Supporting patients, carers and staff with non-clinical information and coordinating services
• Prioritising workload, meeting deadlines and maintaining effective office systems
• Contributing to service improvement and following Trust policies
• Covering colleagues in different areas and work bases when required

• Word processing at RSA 3 standard or equivalent, tested

• Minute taking and diary management
• Communicating with service users, carers and families

• Excellent, proven written and verbal communication
• Advanced knowledge of Microsoft Office programmes
• Data analysis skills, including proficient Excel use for statistical reports
• Problem-solving skills
• Prioritising workload, working to strict time frames and on own initiative
• Knowledge of Information Governance and awareness of confidentiality and data protection

• Knowledge of the Big Hand translation system
• Example of spotting a small problem early and acting to stop it growing
• Example of noticing a colleague or someone known to you needed support and offering help
• Example of showing kindness or understanding to someone

• 27 to 33 days annual leave
• NHS Pension Scheme
• Employee wellbeing support
• Flexible and remote working arrangements
• Coaching, support and career development and training
• Discounts and payment schemes, including for cars and NHS discount offers