Scheduling Representative

Monthly Pay: $3,591 - $4,704 USD per month

• Receive scheduling requests through a shared queue, phone calls, emails, and internal tickets, then identify the request type, preferred timing, contact details, and needed service information.
• Review incoming details for completeness, compare requested times with available openings, and enter accurate appointment information in a scheduling and calendar such as Microsoft Bookings.
• Create, update, reschedule, or cancel appointments according to established procedures while recording the reason for each change.
• Confirm appointment dates, times, contact methods, and preparation details with customers using clear, courteous written and verbal communication.
• Maintain current customer contact details, interaction notes, appointment status, and follow-up actions in a CRM such as SugarCRM.
• Coordinate with service staff and internal coordinators when requested times are unavailable, priorities change, or additional information is needed to place an appointment.
• Send timely reminders and follow up on unanswered confirmation requests, incomplete scheduling details, and appointments requiring a new time.
• Escalate conflicting appointment information, repeated scheduling concerns, or requests outside standard procedures to the administrative team lead for direction.
• Review daily and upcoming appointment lists, identify missing details or potential conflicts, and communicate corrections to appropriate contacts.
• Meet quality expectations through accurate scheduling entries, prompt turnaround, complete notes, and reliable follow-up on open requests.

• High school diploma or equivalent.
• No experience required; related experience preferred.
• Familiarity with appointment workflows, availability review, confirmation practices, and general administrative coordination preferred.
• Ability to learn and use a scheduling and calendar such as Microsoft Bookings and a CRM such as SugarCRM for appointment updates and notes.
• Clear verbal and written communication skills for explaining appointment details and responding professionally to customer questions.
• Ability to review names, dates, times, contact details, and request notes carefully before confirming an appointment.
• Sound judgment when identifying incomplete requests, schedule conflicts, and matters that should be raised to the administrative team lead.
• Reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home in New York, United States.
• Structured onboarding and training on a scheduling and calendar such as Microsoft Bookings and a CRM such as SugarCRM.
• Regular check-ins with the administrative team lead to review questions, workflow updates, and scheduling practices.
• Opportunities to build skills in appointment coordination, customer communication, scheduling systems, and accurate status tracking.

• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.