Administrative Clerk

Ting Labs is seeking a highly organized and detail-oriented Administrative Clerk to support its Fire Safety Team (FST) in a fully remote position. Ting Labs is focused on advancing smart home technology and fire prevention through innovative solutions that help detect electrical hazards and protect homes and communities.

The selected candidate will play an important role in maintaining documentation accuracy, managing contractor invoices, processing customer reimbursements, and supporting daily administrative operations. This position is ideal for someone with strong organizational skills, attention to detail, and the ability to manage multiple priorities in a virtual work environment.

• Review, process, organize, and maintain contractor invoices and customer reimbursement requests.
• Verify invoice details, resolve payment-related issues, and ensure accurate documentation before processing payments.
• Update digital reporting systems with accurate financial and operational information.
• Assist in preparing reports and presentations related to financial and operational data.
• Perform data entry, quality checks, and identify missing information or discrepancies for follow-up.
• Provide administrative support to the Fire Safety Team by managing emails, electronic files, and documentation systems.
• Contact contractors and customers to obtain missing invoices, payment proofs, and required documentation.
• Reconcile credit card transactions with contractor invoices and coordinate payment requests.
• Work with the Finance Team to support accurate and timely accounting of Fire Safety Team activities.
• Communicate with internal teams, contractors, and customers through phone, email, SMS, chat, and video conferencing.
• Follow company policies, procedures, and best practices for remote document management.

• High school diploma or equivalent required.
• Additional education or certification in administrative services, business administration, or related fields is preferred.
• Experience as an Administrative Clerk, Office Assistant, or similar administrative role.
• Experience with remote work environments is preferred.
• Familiarity with document management, basic accounting practices, invoicing, and financial documentation.
• Experience working with contractors is an advantage.
• Strong organizational and time-management skills.
• Excellent data entry skills with strong attention to detail.
• Effective communication and interpersonal skills.
• Proficiency in MS Office applications including Word, Excel, and PowerPoint.
• Ability to learn and work with digital tools, databases, and online platforms.
• Ability to work independently and manage responsibilities in a remote environment.

• Invoice processing, payment documentation, and administrative workflows
• Microsoft Excel, data entry, reporting, and document management
• Remote collaboration tools, digital filing systems, and basic accounting procedures
• High school diploma or equivalent. Further education or certification in Administrative Services, Business Administration, or a related field is a plus.