Registration Specialist

Position:Full-Time with 90-day probationary period

Reports to:Director of Operations

Start Date:TBD

Based:This is a remote position based in your home office. All computer equipment and paid internet access are provided.

We are looking for a successful and enthusiastic individual who will provide excellent customer service and support to customers throughout the United States and internationally.

• Process and manage customer registrations and cases across all channels (phone, email, and other), including instructor training programs and virtual events.
• Ensure all attendee information is accurate, complete, and consistently updated, including monitoring registration records to prevent duplicate registrations.
• Verify participants are registered for the correct program type and event.
• Manage event registration counts and enforce attendance limits, including waiting lists, to ensure capacity is not exceeded.
• Assist customers with registration changes (transfers, name updates, event changes) and inform accounting of resulting seating, training type, or quantity adjustments.
• Answer phone calls regarding registrations and events to assist with related questions or route them to the proper department.
• Assist with ordering training materials for events.
• Contact attendees when unexpected circumstances impact events, including weather, travel disruptions, venue issues, or scheduling changes.
• Reach out to previous customers regarding recertification opportunities and upcoming training needs.
• Collaborate with the Logistical Support Coordinator to coordinate Mandt Instructor Academy registrations and provide administrative and operational support for events and ongoing projects as needed.

• Strong attention to detail, accuracy, and organizational skills
• Excellent written and verbal communication skills, with a customer-focused approach
• Ability to manage multiple tasks, projects, and deadlines independently with little supervision
• Problem-solving and adaptability
• Customer service experience preferred
• Proficiency with registration systems, databases, or CRM tools;
  Salesforce experience strongly preferred.

• Proficient user of Salesforce or a comparable CRM/database platform.
• Comfortable navigating related records, using list views and reports, and maintaining data accuracy.
• MS Office and Google Systems Apps
• Able to use fundamental business applications on a smartphone and tablet

• Ability to communicate reliably and professionally, both orally and in writing, with all internal and external stakeholders
• Ability to build productive business relationships and collaborate effectively as part of a team
• Need to be well-presented and businesslike on all occasions
• Appreciates fidelity within the company's standards and policies

• 1-2 years of experience in a customer service or registration role, with up to 2 years of CRM experience
• Prior Salesforce experience is strongly preferred, particularly experience working with multiple related records and multi-step operational processes.
• Related field or equivalent work experience; BS preferred

• May be required to work extended hours on occasion
• Limited occasional travel for corporate or management meetings and training
• Able to pass a background check and drug test