Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

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- Redhill

Weekly contracted hours:

18.75

Location:

Redhill

Closing Date:

08/11/2026

Job Category:

Service type:

HCRG
- Children's Services

Business Unit:

HCRG
- Surrey 0-19

You will join a supportive and welcoming Business Support team within our Surrey Child and Family Health Services.

You will work closely with clinical and operational colleagues, be fully trained in our systems and processes, and be supported to develop your skills and progress your career.

You will have access to:

• A starting salary from £25,500 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing, from healthy recipes and activity challenges through to post-trauma support, legal, debt and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open and just culture where you are encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care, backed up by at least £100,000 of ring fenced innovation funding each year

As the first point of contact for the Single Point of Access (SPA), you will provide a professional and responsive service to patients, families, professionals and partner organisations via telephone, email and correspondence. You'll support the triage and direction of enquiries and referrals for Surrey Children's Community Services, while providing high-quality administrative support across the wider service.

This is a fast-paced role requiring excellent communication, organisation and customer service skills, with the ability to work proactively both independently and as part of a team.

Location:

Surrey, with some flexibility for home working.

• Manage and screen referrals into the Single Point of Access (SPA), ensuring they are directed to the appropriate service promptly.
• Prioritise referrals, highlighting urgent cases and liaising with clinical teams in line with agreed procedures.
• Maintain accurate patient records, clinical systems, databases and appointment schedules.
• Book, amend and communicate appointments, ensuring patients are seen within service targets.
• Provide information, signposting and administrative support to service users, carers and partner organisations.
• Support safeguarding processes, including coordination of strategy meetings and managing related documentation.
• Produce correspondence, meeting notes and service reports, while maintaining confidentiality and data quality.
• Work flexibly to support team priorities and provide cover for colleagues as required.
• Undertake additional administrative duties delegated by the line manager.

• GCSEs (or equivalent) including Maths and English.
• Previous administrative experience in a busy, customer-facing environment.
• Strong customer service, communication and interpersonal skills.
• Good IT skills, including Microsoft Office (Outlook, Word and Excel).
• Accurate data entry and keyboard skills.
• Ability to work independently and as part of a team.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Professional, discreet and able to maintain…