Investigations Support Assistant

Final date to receive applications: 8 November 2026

Department: Case Investigations

Employment Type: Permanent - Full Time

Location: London or Edinburgh

Reporting To: Thomas Saunders

Compensation: £25,676 - £27,706 / year

Please note:

We also have a fixed-term opportunity available until 15 August 2027

As a team we are responsible for gathering evidence—such as medical records, CCTV footage, employer notes, and witness statements—after a concern passes the screening stage. We provide regular progress updates, compile a final report, and send it to independent case examiners.

As an Investigation Support Assistant you will be responsible for providing administrative and casework support to the Investigation Teams throughout their investigations into regulatory concerns raised about nurses or midwives. You will be supporting a number of Investigators by preparing statutory notices and bundles, and undertake tasks to assist with the progression of investigations.

You will have proven experience in a fast paced office environment, be a confident communicator and work well within a team environment. You will have excellent organisational skills with the ability to manage a busy workload to strict timescales.

• Experience of working in a customer service environment.
• Experience of working in a team and independently to deliver against targets and work to strict timescales.
• Excellent communications skills, both written and oral.
• Excellent attention to detail and the ability to produce high quality, accurate work.
• Effective time management skills, including the ability to prioritise workloads and manage multiple competing priorities.
• Proficient in the use of IT programmes with the ability to learn new programmes quickly.
• Understand the importance of data protection and confidentiality.

Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material.

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance – 4 x current salary
• Hybrid working
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe.

This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach.

Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.