Personnel Assistant

Role
:
Personnel Assistant (Employment) I

Location
:
Ft. Knox, KY (up to 50% remote work allowable)

Education/Certifications
: HS diploma or GED

Years of Experience
: 1 – 2 years of experience performing administrative, clerical, or HR support; will accept BA/BS degree in lieu of experience

Clearance
Level & Investigation
:
Favorable FBI fingerprint card check & NACI or equivalent

Bravura is seeking multiple Personnel Assistants (Employment), Level I, to perform a variety of general personnel clerical tasks in such areas as employee records, benefits, education, training, employment/staffing, compensation, employee labor relations, and equal employment opportunity/affirmative action in support of an upcoming contract opportunity.

• Requires a high school diploma or GED.
• Must have 1 to 2 years of experience in administrative, clerical, or HR support work.
  • A BA/BS degree may be substituted in lieu of experience.
• Must pass a favorable FBI fingerprint card check and NACI or equivalent background investigation.
• May require ability to conduct surveys and update manual and automated personnel records.
• Hands-on experience perform a variety of clerical and secretarial tasks preferred.
• Works under general supervision of higher-level personnel in preparation of various HR tasks throughout compensation, benefits, staffing/employment, EEO procedures and policy administration.
• Expected to exercise discretion at all times and may require limited judgment or decision-making at times.
• May be required to operate general office equipment such as: typewriter, personal computer, copier, adding machine, and facsimile.
• Must have ability to speak, read, write, and understand English fluently.

The Person nel Assistant (Employment) will offer ArmyIgnitED Program Support to provide Soldiers, Cadets, and Army Civilians virtual access to request Army Financial Assistance online, administering one-stop location for managing education benefits. This support includes the following administrative functions:

• Support daily messages received in ArmyIgnitED system; triage mail queue hourly, forwarding 98% of escalated inquiries to government PM within 24 business hours of queue entry.
• Monitor daily mail queue and forward messages to government PM.
• Receive, research, analyze, and categorize cases daily within ArmyIgnitED ACO inbox for action and/or distribution for all functions within ACED; categorize inbox cases IAW ACED Categorization Guide.
• Reply, elevate, and/or close cases IAW AR 621-5, policies, procedures, and government PM’s decisions within ArmyIgnitED system NLT 3 business days after detection / resolution; resolve or elevate cases IAW AR 621-5 with a 99% accuracy rate, ensuring 0 cases closed without complete documentation.
• Provide weekly status updates on cases/inquiries pertaining to program to government PM.
• Biannually, review and recommend updates to policies, procedures, and SOPs associated with ArmyIgnitED program; list all findings in Monthly Status Report (MSR).