Workflow Coordination Associate

Job Title: Workflow Coordination Associate

Monthly Pay: $3,741 - $5,558 USD per month

A workflow request arrives through a shared queue, gets reviewed, organized, assigned, tracked, and closed with clear status notes. This role helps keep routine operational work moving by ensuring requests have the information, ownership, and next steps needed for timely completion. The Workflow Coordination Associate sits within the operations team and works under an operations team lead while partnering with requesters, internal task owners, and other operations colleagues.

This is a fully remote, work from home position based in Virginia, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

• Review incoming requests from a shared queue, email, and internal tickets, identifying the request type, priority, required details, and appropriate task owner.
• Check requests for clear instructions, relevant reference information, and workable deadlines before moving them to the next workflow stage.
• Create and maintain task entries in a project management tool such as Microsoft Project, using consistent labels, due dates, ownership, and status updates.
• Use spreadsheets and data entry tools such as Microsoft Excel to organize request details, monitor open work, and prepare simple status summaries.
• Route approved requests to the correct internal team member, explain needed next steps, and confirm that ownership is understood.
• Follow up with requesters or task owners when details are missing, due dates change, or an item remains inactive beyond expected timing.
• Escalate unclear priorities, blocked work, repeated handoff issues, or urgent requests to the operations team lead with concise background and current status.
• Monitor active items through completion, update requesters on meaningful progress, and coordinate handoffs between internal owners when needed.
• Close completed requests by confirming outcomes, entering final status notes, and identifying any recurring workflow questions for the team lead.
• Maintain quality through accurate routing, timely turnaround, complete notes, dependable follow-up, and clear status information.

• High school diploma or equivalent.
• No experience required; related experience preferred in an office, operations, service, or coordination setting.
• Familiarity with tracking tasks, organizing incoming requests, and following established workflow steps.
• Ability to review written details carefully and identify missing information before assigning work.
• Comfort learning a project management tool such as Microsoft Project and spreadsheets and data entry tools such as Microsoft Excel.
• Ability to prioritize competing requests using stated deadlines, request impact, and guidance from the operations team lead.
• Clear written and verbal communication for status updates, follow-up questions, and internal handoffs.
• Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home supporting organized operational workflows.
• Structured onboarding and training on the named systems, request routing practices, and status update methods.
• Regular check-ins with the operations team lead to review priorities, questions, and workflow progress.
• Opportunities to build skills in task tracking, request triage, internal coordination, and operational reporting.

Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.