Site Unit Co-Ordinator

IPRS PFAS are an independent provider of quality medical assessments using a network of specialist health practitioners based in various clinics, mostly around the Southeast of the UK. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.

We are looking for a Site Unit Co-ordinator to join our team.

As the Site Unit Coordinator within a PFAS Assessment Centre, you will work in a claimant facing and operational coordination role, supporting the effective daytoday running of the site.

The role has a primary focus on reception activity, claimant support, diary management, slot management, and administration, ensuring daily assessment schedules are delivered in line with TPL requirements and agreed service standards. The Site Unit Coordinator works collaboratively with the Rota & Capacity Manager, other Site Unit Coordinators, and Health Professionals (HPs) to manage daily schedules and clinic flow.

• Daytoday coordination of reception and frontofhouse activity within the assessment centre.
• Meeting and greeting claimants professionally and recording attendance using bespoke systems.
• Completing data protection and identity verification checks, ensuring accuracy and compliance.
• Providing claimant support, including keeping individuals informed of delays or appointment changes.
• Managing daily appointment diaries and clinic schedules, ensuring efficient assessment flow.
• Monitoring and managing assessment slots in line with TPL and leadership requirements.
• Working closely with Health Professionals (HPs) to manage day schedules and appointment flow.
• Liaising with the Rota & Capacity Manager regarding capacity, utilisation, rota alignment, and diary changes.
• Working collaboratively with other Site Unit Coordinators to support consistent service delivery across sites.
• Using bespoke IT systems to update records accurately and efficiently.
• Responding to and escalating claimant queries, requests, or complaints in line with company procedures.
• Supporting the achievement of relevant KPIs through effective coordination and administration.
• Recording and Maintaining the Health and Safety aspects of the allocated Assessment Centre

• Completion and monitoring of CSHU codes and capture.
• GNA logging and accountability, including accurate tracking and resolution.
• Accountability for use of SDM / SUC chat functions, Teams chat, and GNA chat in line with operational expectations.
• OPA accountability, ensuring accuracy and compliance with operational processes.
• Completion and maintenance of Data Variance logging, including AAD and APD variance logging.
• Managing and updating the Daily Cover List, including retractions where required.
• Monitoring and logging Special Request failures, escalating trends or issues appropriately.
• Reporting and logging site issues to the SDM and Radar system in line with agreed procedures.
• Escalating onsite and HPrelated issues to the appropriate operational leads.
• Supporting overtime booking in relation to slot requirements, in line with capacity and service needs.

* Full training will be given to support the above requirements and tasks.

• Site Unit Co-ordinators are required to attend their allocated assessment centre in line with business requirements, namely Monday to Friday.
• Onsite attendance is required to support reception activity, claimant interaction, and realtime diary and schedule management.
• There may be a requirement for you to work from home (remote), subject to service requirements and agreement with the Rota & Capacity Manager.
• Site attendance days may vary in line with operational and clinic requirements.

• Maintaining the appearance and organisation of reception and clinic areas.
• Answering incoming calls and directing queries appropriately.
• Making outgoing calls as required to support daily operations.
• Arranging additional services for clinics as required (e.g. interpreters).
• Acting as a chaperone during clinical examinations where required.
• Maintaining accurate paper and electronic filing systems.
• Ensuring professional behaviour, appearance, and conduct in line with organisational policies.
• Complying with Corporate Data Protection, Confidentiality, Health & Safety and training requirements at all times.

NVQ Level 2…