Clerical Assistant 3 Job Bethlehem Pennsylvania USA,Administrative/Clerical

THE POSITION

As a Clerical Assistant 3 with the Office of Unemployment Compensation Service Centers, UC Support Operations Division, you will play a key part in ensuring smooth and timely service for claimants across Pennsylvania. This role participates in complex clerical work analyzing claims, accurately completing a wide variety of transactions for multiple UC functions, and identifying procedural problems and possible solutions, all while working harmoniously with diverse personalities.

Your efforts will help maintain fairness and efficiency within the UC system. Join an agency that values dedication and steady performance!

THE POSITION

DESCRIPTION OF WORK

This position supports the processing, analysis, and adjustment of unemployment compensation (UC) claims to ensure appropriate determinations, accurate payments, and proper handling. As a Clerical Assistant 3, you will perform the following duties:

Claim Review:
Analyze claims to determine the proper reason for separation and next course of action, investigate inquiries, and resolve issues
Benefit Processing:
Receive and process payments, issue refunds or reissue benefit payments as needed; and assist with the daily deposit
Record Maintenance:
Determine the completeness of claims documentation; enter and adjust data; and help keep files organized and updated
Technical Assistance:
Provide support to UC Service Centers in accurately applying laws, regulations, and procedures to claim actions
Claimant Communication:
Review emails from claimants and employers; prepare and send standard responses; forward or escalation other inquiries when necessary
General Assistance:
Type and proofread letters; prepare, distribute, and explain reports; perform timekeeping duties; sort and process incoming mail

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information

Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Works hours may vary based on operational needs.
Telework:
You may have the opportunity to work from home (telework) part-time, upon successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.
Salary:

In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility QUALIFICATIONS Minimum Experience and Training Requirements

One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
One year of moderately complex clerical experience; or
An equivalent combination of experience and training.

Other Requirements

You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
You must be able to perform essential job functions.

Legal Requirements

This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check;

a PA State Police clearance; a check of local law…