Customer Service Representative II; Branch​/2nd Floor Special Services

Position Description

The Harris County Tax Assessor-Collector’s Office is seeking enthusiastic, detail-driven, customer-focused Customer Service Representatives for openings at Central Branch locations.

• Downtown
  - Admin Bldg.
  
  -1001 Preston St, Houston TX 77002
• 2nd Floor
  - Special Services - 1001 Preston St, Houston, TX 77002

The Harris County Tax Assessor-Collector’s Office is seeking enthusiastic, detail-driven, customer-focused Customer Service Representatives for openings at Central Branch locations.

• Downtown
  - Admin Bldg.
  
  -1001 Preston St, Houston TX 77002
• 2nd Floor
  - Special Services - 1001 Preston St, Houston, TX 77002

The Customer Service Representative is responsible for performing a variety of tasks related to vehicle title and registration processing. This includes examining, sorting, issuing, and denying vehicle titles, exempt plates, disabled placards, mechanic lien applications, and registration renewals. The role also involves processing applications in the Registration and Title System (RTS) automated system, handling customer inquiries, maintaining records, and ensuring that all documents are processed and secured in a timely manner.

This is an in-office position, and transactions are completed in RTS, the state-wide software. Remote work options are not available, unless authorized to process backlog.

The Harris County Tax Assessor-Collector’s Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government, handling various financial and administrative tasks including:

• Assess and collect property taxes for all eligible commercial and residential property owners and entities.
• Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.

• Manage commercial and residential vehicle registration, issue license plates, and handle vehicle title transfers, including the collection of associated fees.

• Oversee voter registration within the county, issue voter registration certificates, and maintain an accurate voter registration roll.

• Collecting certain fees, fines, and revenues related to permits or state mandates, depending on the county’s needs.

• Examine and sort documents to determine eligibility for the issuance or denial of vehicle titles, exempt plates, disabled placards, mechanic liens, and registration renewals.
• Process vehicle title applications, title rejection corrections, exempt title and registration, and disabled placard applications within the RT automated system.
• Compile and sort receipts in a neat, organized manner, ensuring that all checks and title work are balanced and included in the RTS report. All transactions must be processed in office by the original handler, requiring onsite presence each day.
• Safely securing document in the vault overnight.
• Handle all incoming mail, drop-offs, and inter-office work promptly and efficiently, ensuring timely processing.
• Respond to customer inquiries in person, by phone, and via email, meeting the standard number of calls per month, providing clear and accurate information regarding vehicle titles, registration, and related services.
• Complete required auto-related training modules and cross-train in other sections to meet organizational needs. Also, attend training sessions upon request to stay up to date on relevant knowledge and best practices.
• Processes payments in the form of cash, check, credit, or other forms of monetary value, ensuring every action is recorded and the cash drawer and non-cash transactions are…