Back Office Representative

Monthly Pay: $3,497 - $5,204 USD per month

Each shift begins with the open queue, where emails, service tickets, and internal requests are waiting for review and organized follow-through. The Back Office Representative supports reliable daily operations by checking request details, updating service information, and helping the operations team keep work moving accurately from receipt through completion. This entry-level role sits within the operations team and works under an operations team lead while partnering with customer-facing support colleagues, service coordinators, and internal teams that need clear status updates.

The role is fully remote and work from home in Michigan, United States, with desk-based communication and system work throughout the shift. The role requires a 40-hour weekly commitment. Working days and shift times may vary. A typical day closes with completed updates, clear handoffs for open items, and notes that help the next team member understand what has been done.

• Review incoming requests from shared queues, emails, service tickets, and internal messages, then sort each item by request type and urgency.
• Check submitted details for completeness, compare information across approved systems, and identify missing or unclear items before work begins.
• Enter and update request status, contact details, service information, and action notes in a CRM such as Zoho CRM.
• Maintain task lists and handoff dates in a project management system such as Smartsheet so internal teams can see current progress.
• Use a Spreadsheets and data entry tool such as Microsoft Excel to organize approved operational trackers and reconcile updates with system entries.
• Follow established procedures to complete routine back office transactions, apply correct request categories, and keep related information organized.
• Contact the requesting team or customer-facing support colleague when clarification, corrected information, or additional context is needed.
• Escalate exceptions, repeated system issues, and requests outside standard procedures to the operations team lead with complete notes.
• Provide timely status updates to internal partners and confirm when assigned work has been completed or transferred for further action.
• Review completed items for accuracy, turnaround, complete notes, and appropriate follow-up before closing or handing off the request.

• High school diploma or equivalent.
• No experience required, related experience preferred.
• Familiarity with routine back office workflows, request review, status updates, and internal service support preferred.
• Ability to follow written procedures, compare information carefully, and recognize when details require clarification.
• Comfort using a CRM such as Zoho CRM, a project management system such as Smartsheet, and a Spreadsheets and data entry tool such as Microsoft Excel.
• Clear written communication for concise updates, questions, handoffs, and activity notes.
• Ability to maintain focus across a queue of routine requests while applying consistent steps.
• Reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from a desk-based home workspace in Michigan, United States.
• Structured onboarding and training on Zoho CRM, Smartsheet, Microsoft Excel, and established request workflows.
• Regular check-ins with the operations team lead to review questions, priorities, and process understanding.
• Opportunities to build transaction processing, workflow organization, internal coordination, and system navigation skills.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.