Administrative Assistant

Job no: 568349
Work type: Full time
Site: West Midlands
Categories: Retail Operations Support
Location: Staffordshire
Salary: 26,500
Business Area: Halfords Support Centre

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for co-creators: people who want to make a real impact, take ownership and be part of something that's still evolving.

As the UK's leading retailer of motoring and cycling products, we're supported by one of the country's largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you'll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

As an F4F Fleet Support Administrator, you'll play an important role within our Fleet Support Team, supporting the day-to-day management of customer accounts and ensuring jobs, invoices and queries are handled accurately and efficiently.

Reporting to the F4F Fleet Support Team Leader, you'll take ownership of assigned customers, building your knowledge of their rates, policies and processes while making sure jobs are progressed and closed down effectively.

This is a varied, fast-paced role where you'll work across internal systems and platforms, communicate with customers, suppliers and colleagues, and help resolve queries in a timely manner. You'll also work as part of the wider team, supporting other fleets when required.

• Manage a Network inbox and respond to telephone calls and emails.
• Review customer ledgers using internal systems.
• Process sales invoices accurately, on time and in full.
• Compile and distribute customer and supplier invoices in line with company procedures.
• Take ownership of assigned customers by processing jobs, gaining purchase order numbers and developing a full understanding of relevant rates, policies and processes.
• Proactively chase documentation and ensure jobs are closed down in the system.
• Use platforms including Fleet bridge, One Link and Adflex to process jobs and payments.
• Track and organise data effectively.
• Communicate and build strong relationships with suppliers, call centre colleagues and customers.
• Resolve or escalation queries in a timely manner.
• Efficiently cover and assist on other fleets as required.
• Work effectively both as part of a team and independently.

We're looking for someone who is organised, proactive and comfortable working in a fast-paced environment. You'll have strong attention to detail and the ability to manage multiple tasks while working to deadlines.

You’ll ideally have:

• An understanding of Microsoft Excel and experience using web-based portals.
• Strong attention to detail.
• The ability to complete work within deadlines.
• A willingness and enthusiasm to learn.
• Strong verbal and written communication skills.
• The ability to multitask and stay organised.
• A team-player mindset, with the ability to work independently.
• Experience working with computers and office programmes.
• Persistence and determination when following up tasks and resolving issues.
• A flexible approach to handling ad-hoc challenges.
• Good problem-solving skills.

Any tyre or vehicle knowledge would be beneficial, but is not essential.

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 30 days annual leave including bank holidays.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• We offer hybrid working in our Support Centres, you will be based at our Stafford Support Centre 3 days a week with an optional 2 days working from home.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not…