Quality Assurance and Compliance Assistant

This fixed-term post, running for 24 months, sits in the Quality and Contracts Service within Adult Social Care at Leicester City Council, alongside Learning Disabilities, Older Adults and Quality Improvement colleagues. The work centres on contract administration, keeping records, chasing insurance paperwork from providers and helping to organise provider forums. It is a hybrid role on a duty rota, with office attendance currently on Mondays.

Strong communication and accurate record keeping are central, with regular contact with the Care Quality Commission and health partners.

• Respond to telephone and email enquiries on a duty rota and process contractual concerns
• Provide contract administration support, including maintaining records and processing responses
• Support queries about new and existing contracts
• Issue insurance reminders to service providers
• Assist with a range of compliance-related activities
  
  Help monitor compliance and performance across commissioned services
• Help providers meet their contractual requirements
• Build relationships with service providers and with health partners, social work teams and the Care Quality Commission
• Help coordinate provider forums, including agendas, speakers and event requirements
• Work to established processes and procedures

• Highly organised and detail-focused
• Working within established processes and procedures
• Managing competing priorities and meeting deadlines
• Communicating complex information clearly and professionally to a range of stakeholders
• Confident use of Microsoft Office and other digital systems
• Maintaining accurate records

• Proactive, solution-focused team player
• Willingness to learn

• Some knowledge of contracts, compliance or Adult Social Care services
• Understanding of how high-quality service provision is monitored and maintained

• Generous annual leave
• Membership of the Local Government Pension Scheme
• Option of flexible working where possible
• Variety of training and development opportunities
• Flexible benefits, including discounts on city buses and trains
• Blend of office and home working
• Support for a healthy work/life balance