Client Assistant

Position: Client Experience Assistant
# Client Experience Assistant Brabners LLP, Leeds Apply on Brabners LLP's site  Check my CV against this job Posted:
-1 days ago

Contract:

permanent

Listed on:
Direct from the employer## Can this job be sponsored?

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* We could not tell the occupation from the title. Whether a job can be sponsored depends on its occupation code.  Look up the occupation code (CASCOT)
* Brabners LLP holds an A-rated Skilled Worker licence.  Register of licensed sponsors, GOV.UKRead from the advert, the Home Office register and the Immigration Rules. Whether you can be sponsored also depends on your own circumstances, such as your age and visa history. This is information, not advice.## About the jobTHE ROLE & TEAMWe’re looking for a proactive and highly organised individual to join our Client Experience / Central Business Support team.

This is a varied role where you’ll help create a welcoming, professional experience for our clients and colleagues, while ensuring the office runs smoothly behind the scenes.

You’ll play an integral part in delivering high-quality front-of-house and business support. From managing meeting rooms and supporting clients to coordinating facilities requirements and completing essential administrative tasks, no two days will be quite the same.

You’ll work collaboratively with colleagues across the firm, balancing different priorities while maintaining consistently high standards of service.

Agencies:
We are not accepting CVs for this role as we are aiming to fill it directly. We value your support and will reach out if required. Please do not send speculative CVs. Any unsolicited CVs sent to hiring managers or the business, without prior instruction from a member of the Talent Acquisition team, will be treated as a gift.

KEY RESPONSIBILITIES
- Providing a professional, welcoming front-of-house experience for internal and external clients.

- Coordinating meeting room bookings and ensuring meeting spaces are prepared to a high standard.

- Supporting clients using our meeting room suites and responding to external telephone enquiries.

- Helping to maintain the office and premises to a high standard.

- Completing day-to-day administration including post distribution and collection, photocopying, scanning, filing and arranging couriers.

- Supporting file retention processes, including data input and responding to queries.

- Liaising with contractors and helping to arrange repairs or replacement equipment when required.

- Managing several activities and competing priorities at the same time.

- Working closely with colleagues across the wider team to deliver a consistent service across all office locations. ABOUT YOUYou’ll be someone who enjoys helping people, spots what needs doing and takes ownership of getting it done.

We’re looking for:

- Experience or exposure to working within a busy front-of-house environment.

- Strong customer service and client care skills.

- Excellent written and verbal communication skills.

- Strong organisational skills and the ability to prioritise competing demands.

- Good attention to detail and a commitment to delivering consistently high standards.

- Good administration and IT skills.

- A collaborative, flexible approach and willingness to support colleagues across the business.

- A growth mindset, with an interest in learning new systems and processes and identifying ways of improving how things are done.

- Experience with in an administrative environment would be beneficial, although this is not essential. BENEFITS
- Competitive Salary
- Flexible approach to working hours
- Bupa/ Medicash
- Discretionary bonus opportunities
- Pension scheme
- Life Insurance & Income Protection Insurance- 25 days Annual Leave plus flex bank holidays (increasing with service)-…