Operations Coordinator

Department D'Aniello Institute for Veterans and Military Families (IVMF)

Job Title

Job Title Operations Coordinator

Location

Campus

Commitment to On-Campus Experience

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $24.00 - $26.95

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S4

FLSA Status

FLSA Status Non-exempt

Hours

Standard University business hours

• 8:30am – 5:00pm (academic year)
• 8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code Not Applicable

Job Description

The Operations Coordinator serves as the front line of the D’Aniello Institute for Veterans and Military Families ( IVMF ) at Syracuse University, ensuring that veterans, military-connected students, staff, and guests at the National Veterans Resource Center ( NVRC ) receive a welcoming, well-informed experience and are connected to the right resources. The position also provides executive support to IVMF leadership and keeps the institute’s day-to-day administrative operations running smoothly.

Working with a high degree of independence, the Operations Coordinator supervises front-desk student employees, manages executive scheduling and confidential records, coordinates staff programs and events, and supports procurement, financial reconciliation, and onboarding. Success in this role depends on attention to detail, discretion with sensitive information, and the ability to manage multiple recurring deadlines.

Education and Experience

• Two or more years of administrative, office management, or executive support experience required.
• Experience supervising, scheduling, or training student or entry-level staff required.
• Prior experience in a higher education administrative setting preferred.
• Experience supporting event or program coordination preferred.
• Experience with basic bookkeeping, expense reconciliation, or procurement processes preferred.
• Experience serving veteran and military-connected populations preferred.

Skills and Knowledge

• Proficiency with Microsoft Office and Outlook, including group email lists, shared calendars, and Microsoft Teams meeting scheduling.
• Familiarity with AI tools, such as Claude.
• Ability to operate a multi-line phone system and manage front-desk reception duties.
• Strong problem-solving skills and sound judgment in triaging inquiries and referring individuals to the appropriate internal or external resource.
• Strong organizational skills, with the ability to work independently and manage multiple recurring tasks, processes, and deadlines without close oversight.
• Excellent written and verbal communication skills.
• Demonstrated ability to handle confidential and sensitive information, including financial, personnel, and donor data, with discretion.
• Strong attention to detail in financial reconciliation, data entry, and recordkeeping.
• Familiarity with Syracuse University systems, such as MySlice, eProcurement, and Maximo,…