Examiner Technician

Position: EXAMINER TECHNICIAN 2
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
EXAMINER TECHNICIAN 2

Job Location :
Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Centralized Document Services (CDS)
8620 North 22nd Avenue, Phoenix, Arizona 85021 Posting Details:
Salary: $16.0000 / Hourly ($33,280 Annually) Grade: 13 Closing Date:
November 1, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video.

Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team an Examiner Technician 2 (ET
2) for Centralized Document Services (CDS). The person in this position prepares client eligibility documents, categorizes using bar-codes, scans, indexes, and uploads documents into the Family Assistance Administration’s (FAA’s) Document Management System (DMS) via a computer terminal or Multi-Function Printer (MFP) and/or Health-E-Arizona plus system (HEAplus).

may offer the ability to work remote, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and responsibilities include but are not limited to:

• Review documents/applications received from local offices and potential clients to ensure they are completed, date stamped, researched in FAA’s automated system, OnBase, Arizona Technical Eligibility Computer System (AZTECS) and/or Health-E-Arizona plus (HEAplus); register for appropriate program(s); index appropriate screens into FAA’s Document Management System, OnBase, AZTECS and/or HEAplus or prepare for scanning, and place in appropriate system.
• Upload documents into FAA’s Document Management System (OnBase) via computer terminal or MFP. Validate all documents that are scanned, re-index documents scanned to the incorrect eligibility type.
• Set alerts and index Arizona Supplemental Nutrition Assistance Program (SNAP) notices. Upload change reports, correct address in system and document Case Documentation (CADO). Indicate any changes to the client’s households as indicated on the Mid Approval Contact form. Submit a client request for appeals through HEAplus or send the case to Office of Inspector General (OIG) for review.
• Pick-up return mail, open, date stamp, sort, prepare, research FAA’s automated system (OnBase), AZTECS and/or HEAplus, prepare documents for scanning, set alerts and/or send emails if appropriate. Ensure all documents are translated to English. Ensure all documents sent over by other agencies are reviewed thoroughly and are disseminated to the appropriate queues. Answer the telephone, screen the calls, and refer…