Administrative Specialist

Job Description

This is a hybrid position offering significant work-from-home flexibility.

10/23/2026

11/01/2026

Oregon Health Authority

$4,312.00-$5,988.00

Employee

Administrative Specialist 2

This is a hybrid position offering significant work-from-home flexibility.

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.

The primary purpose of this position is to coordinate and elevate feedback and concerns coming to OHA Ombuds Program, and evaluate and triage information and referrals across the agency and to various programs and provide data management and Ombuds reporting using the Relationship Engagement Management Application (REMA) – a Microsoft Dynamics 354 CRM tool. This position will particulalry focus on the anticipated influc of eligibility related concerns coming to the Ombuds Program with anticipated OHP eligibility and re-enrollment changes as a result of federal Medicaid changes.

Key responsibilities include daily case intake, evaluating and determing concerns which are within Ombuds Program scope; tracking and assignment of OHA Ombuds case work; robust data analysis, data integrity oversight and data dictionary management, monthly and quarterly data reporting of Ombuds work and management of OHA Ombuds Program team trainings and meetings. This position also provides administrative, operations, client and program support to the Ombuds Teams within the External Relations Division (ERD), in service to transformative, community led, and community-owned initiatives and the mission, vision, values and goals of the Oregon Health Authority.

This position will conduct daily case intake for the Ombuds Program with a robust case management software system that tracks Ombuds case work (including HIPPA Compliance to manage private health information), improves reporting capabilities, and centralizes feedback allowing for comprehensive, transparent, and timely reporting. Coordinating and escalating feedback to the appropriate team requires interpreting and applying Ombud polices and rules using the Oregon Revised Statute (ORS) 414.712 and will interpret and evaluate other laws, rules, policies, procedures to ensure Ombuds-related Medicaid case work is directed to the Ombuds Program, focusing on interpreting Medical Assistance Program rules  and non-Ombuds work is responded to appropriately throughout the agency.

This position will be responsible for follow-up and management of non-Medicaid related work including establishing robust referral pathways, clear data tracking, and case follow-up and closure for non-Medicaid cases. The position will conduct program integrity and assure operational alignment and compliance by creating, reviewing, and evaluating Program metrics and measures. This is done to solicit and synthesize critical information and insights within programs, OHA divisions, Federal agencies, and community providers,councils, and individuals with intent to identify issues, help negotiate solutions and process improvements, integrate community feedback into internal OHA operational and policy actions, and adoptbest practices.

As a result, this position will help ensure overall program integrity to the person-centered. Ombuds processes and determines Ombuds processes and standards by developing and building Power BI reporting metrics that support person-centered agency responsiveness.

• Three years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis;
• An associate degree in general office occupations and two years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis;
• An equivalent combination of education and experience

• In-depth knowledge of the Medicaid eligibility process; experience as a Community Partner Eligibility assister or self-sufficiency eligibility worker a plus.
• Excellent customer service skills with proven written and verbal (phone)…