Solid Waste Addendum - Office Assistant II

Temporary employees hired through a competitive process may apply for bargaining unit positions. Are you highly motivated, positive, and eager to thrive in a fast-paced office environment where customer service is a top priority? The Solid Waste Administration Group has an exciting opening for an Office Assistant II! This role is essential to ensuring that everyone who contacts the Solid Waste Division has an outstanding experience, requiring someone organized, consistent, and proactive with strong communication skills.

Temporary employees hired through a competitive process may apply for bargaining unit positions. Are you highly motivated, positive, and eager to thrive in a fast-paced office environment where customer service is a top priority? The Solid Waste Administration Group has an exciting opening for an Office Assistant II! This role is essential to ensuring that everyone who contacts the Solid Waste Division has an outstanding experience, requiring someone organized, consistent, and proactive with strong communication skills.

• Serving as the primary Call Center operator, answering questions, explaining services, policies, and schedules to assist residents.
• Entering and managing a variety of data across County databases and technology systems with accuracy.
• Performing essential administrative tasks, including preparing correspondence, reports, forms, and specialized documents to support our mission.

Success in this position calls for proficient computer skills, specifically with Microsoft Office applications, and a passion for helping residents by managing a high volume of inquiries with professionalism. If you’re looking to apply your skills in a dynamic, collaborative environment, this opportunity could be the perfect fit!

Please attach a resume and cover letter summarizing your qualifications, relevant work experience and interest in the Office Assistant II position. Include how your skills and experience would enable you to contribute to the Solid Waste Division.

Additionally, please respond to the supplemental essay questions in this job posting.

Monday - Friday 8:00 a.m. to 5:00 p.m. The work associated with this position will initially be full-time in the office during the training period. Then a possibility hybrid of remote work and in-office work options will be evaluated and implemented as needed and assigned. For employees who prefer to work in the office full-time, that option is also available.

Employees will be provided with a County issued laptop and remote work requires that the employees maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Snohomish County has a robust collection of tools and resources to support working remotely. A Snohomish County Telework agreement is required for employees assigned to telework.

Employees must reside in Washington state and within a reasonable distance to their Snohomish County worksite to respond to workplace reporting requirements.

For information about this job opportunity and posting, please email: SPW-Recruitment.

BASIC FUNCTION

• Assists the general public in person or on the phone by answering questions, taking complaints, explaining services, policies, procedures and schedules; locates information from county records and provides it to the public as requested.
• Acts as a receptionist (as needed) with emphasis on directing the general public to the appropriate source of information or service.
• Receives, processes and issues various forms, notices, orders; reviews items for accuracy, completeness, required stamps and signatures; forwards documents to other offices as necessary.
• Enters data; sets up and maintains files and filing systems; retrieves information and purges files as needed.
• Prepares correspondence, such as: notices, reports, letters, forms, and documents.
• Performs duties of subordinate level employees; may act as a lead worker over subordinate level employees.

• May collect and balance fees; makes change; may prepare bank deposits and remittances.
• May be required to make county deliveries to other county job sites.
• Performs related duties as required.
• For Public Works Road…