Senior Student Services Technician

Job Title

Senior Student Services Technician

Department

Student Financial Assistance Operations

Worker Type

Temporary (Fixed Term)

Pay Type

Hourly

Hourly Rate

20.15

Scheduled Weekly Hours

40

Benefit Eligible

Yes

Post-Offer, Pre-Employment Physical Required?

No

Job Description Summary

Performs a variety of complex to advanced administrative tasks involving some discretion and requiring moderate amounts of independent judgment related to the oversight of the daily operations of Admission, Registrar and Student Financial Assistance

Job Description Essential Duties

• Monitors and reviews operations of admission, registration, and student financial assistance; ensures smooth work flow; ensures work product meets professional standards.
• Serves as informational resource to prospective students,current students and parents; investigates and resolves problems or difficulties related to admission, registration, and financial assistance. Interprets policies and procedures.
• Performs a variety of complex to advanced administrative taskswhich may include coordinating student services/operations;updates, maintains and composes correspondence; processes/overseesadmission, registration and financial assistance related transactions; perform various financial and budgetary tasks.
• Oversees staff; assists in the enforcement of policies and procedures; establishes schedules and reviews performance.
• Gathers and analyzes statistical information regardingdepartment's programs and activities; produces reports.
• Exercises judgment in providing guidelines; advise staff regarding admission, registration and financial assistanceobjectives.

Other Duties

• Perform high-volume, detail-oriented data entry related tostudent loan processing
• Review and process loan documentation for completeness and accuracy
• Assist with tracking student loan requirements, includingentrance and exit counseling
• Generate standard reports and support data trackingefforts
• Identify and elevate discrepancies or complex issues to professional staff
• Assist with routine audits and quality control processes
• Prepare and distribute communications to students regardingloan status and requirements
• Maintain organized electronic and/or paper filing systems incompliance with regulations
• Provide customer service via phone, email, and in-person interactions
• Respond to general financial aid questions and refer complex inquiries appropriately
• Cross-train in other financial aid functions to support peakprocessing periods
• Perform other duties as assigned

Minimum Qualifications

Requires eighteen months of coursework or training beyond high school and three years of admission, registrar or student financial assistance experience, or an equivalent combination of education and experience

Required Knowledge, Skills, and Abilities

• Knowledge of unit's operations, policies, and procedures
• Knowledge of computer and office applications
• Knowledge of related state and federal laws, e.g. FERPA
• Oral and written communication skills
• Ability to work with people with diverse backgrounds
• May require supervisory, clerical and/or research skills

Additional Information

A criminal background check is required. All campuses are smoke-and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work:
Remote work is nota right, it is a work arrangement that can be modified or revokedby Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty

Staff or . Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values,please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer,encourages applications from protected veterans and…