Front And Back Office Supervisor - Connection

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About the Role Our client, a reputable firm known for its excellent client service, is seeking a detail-oriented and customer-focused Administrative Support Specialist to join their team in Stellenbosch, Western Cape . This role is essential for maintaining strong client relationships through efficient and effective administrative support. You will be responsible for managing client inquiries, coordinating appointments, preparing client-facing documentation, and ensuring a seamless client experience.

This position offers a hybrid work model, combining the benefits of in-office collaboration with the flexibility of remote work. If you are passionate about client satisfaction, possess excellent communication skills, and have a knack for organization, this is the perfect opportunity for you.

Your role will directly contribute to the firm's success and reputation.
Key Responsibilities

• Serve as a primary point of contact for clients, addressing inquiries and directing them to appropriate resources.
• Schedule and manage client appointments, meetings, and consultations, coordinating schedules for multiple professionals.
• Prepare and proofread client correspondence, proposals, presentations, and reports with accuracy and professionalism.
• Maintain client databases and CRM systems, ensuring all information is up-to-date and confidential.
• Coordinate client onboarding processes and ensure all necessary documentation is completed.
• Manage client records and filing systems, both digital and physical.
• Assist with the preparation of client billing and invoicing support.
• Facilitate communication between clients and internal teams to ensure prompt resolution of issues.
• Provide general administrative support to the client relations team as needed.
• Contribute to improving client service processes and client satisfaction metrics.

• Minimum of 3 years of experience in an administrative or client support role.
• Proven ability to manage client relationships and provide exceptional service.
• Excellent verbal and written communication skills, with a professional demeanor.
• Strong organizational skills and attention to detail in managing client information.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Experience with scheduling and calendar management for multiple individuals.
• Discretion in handling confidential client data.
• Adaptable to a hybrid work environment, with the ability to work effectively both in-office and remotely.
• Experience in a professional services firm is highly desirable.

• Competitive salary commensurate with experience.
• Hybrid work model providing flexibility and work-life balance.
• Opportunity to enhance client relations in a respected firm in Stellenbosch, Western Cape .
• Comprehensive medical aid and retirement fund.
• Opportunities for professional growth and development.
• Collaborative and client-centric work environment.
• Annual performance-based bonuses.