Business Administrator

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Date Tuesday, November 3, 2026

City Glasgow

Country United Kingdom

Working time Full-time

Closing Date 10-Nov-2026

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Administrator provides essential administrative and support services within the CX Success Centre, ensuring the smooth delivery of operational and customer‑focused activities across key contracts, including PIP, WCA, Specialist Benefits, and other government bodies or commissioners. This role plays a vital part in maintaining service excellence, contributing to continuous improvement initiatives, and supporting operational efficiency and business growth.

The role is essential to ensure smooth operational delivery within the CX Success Centre by managing critical administrative tasks that underpin customer experience. The administrator will support functions such as customer referrals, appointment management, case management, customer support and other administration duties as required.

Salary - £26,227.50

Benefits include:
Flexible benefits package, 9% combined pension, 25 days annual leave.

The role includes an element of hybrid working. Once you are fully trained and confident in the role, hybrid working can be considered, with a maximum of two days working from home per week.

• Acting as the primary clerical support resource for internal and external customers using in house computer systems and databases to update and process records accurately
• Responsible for the administration, processing, timely and accurate data entry of the customer journey from referral through to case closure for PIP, WCA, Specialist Benefits and other government/commissioners as per contract requirements.
• Progress and update referrals at each workflow maintaining accurate work in progress reporting at each stage of a case.
• Maintain customer details including digital and clerical files in line with business requirements and GDPR. Respond to queries from internal and external stakeholders, including from the Authority, other Government bodies, commissioners and customers, updating customer information following provision of new information.
• Provide administrative support across the CX Success Centre, with flexibility to assist in customer‑facing activities when business needs require.
• Support administration of service interruptions in line with Maximus’s business continuity plan.
• Perform other Administration duties in line with the nature level and scope of the role.

• Operations Manager
• Team Leader
• Support Centres Director
• Administrators
• Assessment Centre Manager
• Virtual Assessment Planners
• Service Delivery Managers
• Workforce planning teams
• Clinical Governance and Quality

• Authority
• IT Service Provider
• Customers
• DWP and other Commissioners

Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above.

IT literate, with good Microsoft…