Case Administrator; Legal Services​/Administrative Support

Position: Case Administrator (Legal Services/Administrative Support)
## Case Administrator (Legal Services/Administrative Support)
Apply:
Remote:
Northeast Case Management Center:
Boston, MA:
Roseville, MN:
Miami, FL:
Voorhees, NJ:
Full time:
Posted 10 Days Ago:
R-100115
** Pay Range:
*** Charlotte, Miami, San Antonio: $49,000 - $52,000
* Atlanta, Buffalo, Dallas: $52,000 - $55,000
* Houston, Johnston, RI, Minneapolis: $53,000 - $56,000
* Chicago, Philadelphia, Voorhees, NJ: $55,000 - $59,000
* Boston: $58,000 - $61,000
* New York, NY: $62,000 - $65,000

The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data.

** ESSENTIAL FUNCTIONS*
* • Manage assigned arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.
• Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.
• Maintains and updates case files, records, and documents in the online case management system (PRISM).
• Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
• Assists in coordinating, initiating, and administering conference calls and video conferences.
• Understands and applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.
• Prepares and sends electronic and written communications to parties, party attorneys, and arbitrators and mediators.
• Proactively identifies case management issues and informs management with proposed solutions; takes appropriate action to resolve them as appropriate.
• Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.
• Advise panelists on procedural hearing management, jurisdiction, and related issues; assist in monitoring case management skills.
• Provides feedback to management regarding interaction with arbitrators and mediators.
** Work Environment
** This position offers a remote work arrangement.

Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.  
** Qualifications
* ** Associate's degree in business or related field, or equivalent combination of education and experience
* Minimum three years of experience in customer service, case administration, or legal environments
* Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
* Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
* Comfort with web-based systems and adaptability to new technologies, including AI-related tools
* Exceptional attention to detail and time management…