Administrative Assistant - Client Services

Our client, a dynamic service provider in Soweto , Gauteng, is looking for a friendly and efficient Administrative Assistant to support their client services department. This role is essential for providing a welcoming experience to clients, managing inquiries, and ensuring the smooth administrative flow related to client interactions. The ideal candidate will possess excellent interpersonal skills, a strong sense of responsibility, and meticulous attention to detail.

You will be the first point of contact for many clients, making a positive and lasting impression crucial. This position offers a fantastic opportunity to develop client-facing administrative skills in a supportive environment, with the added benefit of a hybrid work arrangement. We are looking for a proactive and professional individual dedicated to providing outstanding support. Join our client’s team in Soweto and play a key role in enhancing client satisfaction within the Gauteng region.

• Serve as a primary point of contact for clients, responding to inquiries via phone, email, and in person.
• Manage client appointments and schedules, ensuring efficient use of staff time.
• Maintain client records and update database information accurately and promptly.
• Prepare and manage client-facing documents, correspondence, and reports.
• Assist with onboarding new clients, providing necessary information and support.
• Handle incoming and outgoing mail and deliveries for the client services team.
• Provide general administrative support, including filing, data entry, and office supply management.
• Coordinate with internal teams to ensure client needs are met effectively.
• Ensure the client reception area is always presentable and welcoming.
• Support the client services team with ad-hoc administrative tasks as required.

• Previous experience as an Administrative Assistant or in a customer-facing role is highly preferred.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle multiple tasks and prioritize effectively.
• Detail-oriented with a commitment to accuracy.
• A proactive and problem-solving attitude.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; further qualifications in administration or customer service are a plus.
• Must be comfortable with a hybrid work schedule based in Soweto , Gauteng.

• Competitive salary package.
• Hybrid work model offering a balance of office and remote work.
• Opportunity to develop strong client relationship management skills.
• A supportive and client-focused work environment in Soweto .
• Be part of a growing organization committed to client satisfaction in Gauteng .
• Potential for professional growth and development.