Development Services Coordinator

(3 days in office in Troy, Ohio and 2 days work from home)

Reports to:

VP of Growth & Strategy

Position Focus: Pink Ribbon Good is seeking an entry-level Development Services Coordinator to assist with the accurate preparation, entry and maintenance of donor data, entry-level data processing and analysis, constituent communications, as well as other administrative tasks while adhering to internal privacy and confidentiality guidelines.

Responsibilities included, but are not limited to:

Data Entry:

Accurately prepare and enter constituent and gift data into Raiser’s Edge following internal guidelines and policies. Includes manual data entry and preparation and clean up of imports of data via Omatic Cloud.

Continuously update and maintain database records to ensure accuracy and consistency.

Gift Processing:

Assist with the timely processing and recording of donations, including but not limited to monetary gifts, in-kind contributions, stock gifts, and pledges.

Data Maintenance:

Regularly review and verify the accuracy of donor data to maintain a clean and up-to-date database.

Identify and analyze any discrepancies to be addressed by the data team.

Constituent Communication:

Generate and send acknowledgement letters and receipts to donors in a timely manner. This includes tax receipts and tributes.

Assist donors with troubleshooting online donation questions as needed.

Manage the organization of and ongoing process improvements to donor acknowledgement letters.

Reporting:

Assist in generating queries & reports as needed for mailings, donor recognition and stewardship efforts.

Data Security:

Ensure the confidentiality of donor information in compliance with donor privacy best practices, state regulations and internal donor data policies.

Qualifications:

1 or more years of professional experience in a fundraising, non-profit, or development position.

Experience working with relational fundraising databases (Raiser’s Edge experience preferred but not required).

Candidate must be able to take initiative and problem solve while working independently and possess a strong investigative mindset.

Must be exceptionally proficient with Google Workspace, specifically Sheets, Excel, and have a high comfort level with working with Mail Merge. Flexible team player, willing to assist colleagues with various tasks outside of their role within the organization.

Trustworthy, demonstrating sensitivity and discretion while working with confidential information.

Office

Schedule:

In-person 3 days per week at our Troy, OH office.

Please note, this role will be asked to adapt to changing operational priorities by executing special projects and related functions as assigned.

This position reports directly to the VP of Growth & Strategy.