Enrolment Officer; Childcare

Bright Steps Academy is looking for an experienced Enrolment Officer to join our growing team. This is a full-time, remote role supporting families and our childcare centres with enrolments, administration, and family accounts.

We are a leading provider of early education and care, and this role is critical in ensuring our families have a smooth, welcoming experience from their first enquiry through to enrolment.

• Manage inbound & outbound enrolment calls with warmth & professionalism.
• Support and process family enrolments, accounts, tour bookings and waitlists.
• Maintain centre accounts, invoices, and payments.
• General administration to support centre operations.
• Use of childcare CRM systems (OWNA and Line Leader knowledge highly regarded).

• At least 2 years' experience in the childcare sector (essential).
• Strong call centre/customer service & admin experience.
• Enrolment and account management expertise.
• Excellent communication & organisation skills.
• Tech-savvy with ability to work independently (WFH).
• Knowledge of OWNA & CCS.

• Full-time, work-from-home flexibility.
• Supportive, family-friendly team culture.
• Opportunity to grow your career
• Make a real difference to families and children in their early education journey.

• Access to Employee Assistance Program (EAP) for mental wellbeing
• Birthday leave + wellbeing day every year
• Ongoing professional development and career progression
• Supportive, values-driven culture where your voice matters

Bright Steps Academy is a Child Safe Organisation committed to the highest standards of child protection. Every team member plays a vital role in creating a safe, inclusive, and empowering environment where all children are respected, valued, and heard.