Workflow Coordination Associate

Clear handoffs and accurate task updates help everyday operations move forward without avoidable delays. The Workflow Coordination Associate supports workflow coordination within the operations team, working under an operations team lead who guides priorities and reviews exceptions. This role works with internal requesters, task owners, and other coordinators to keep incoming requests organized and next steps visible. This fully remote position offers work from home in Ohio, United States, with desk-based responsibilities focused on shared queues and task tracking.

The role requires a 40-hour weekly commitment. Working days and shift times may vary.

• Review incoming requests from shared queues and email, identify the requested outcome, and check that task descriptions include the information needed to begin.
• Record request details, assigned owners, target dates, and current stages in a project management tool such as Trello, following established board conventions.
• Check requests against routine intake criteria, identify missing details or duplicate entries, and ask the internal requester for clarification before routing work onward.
• Route complete requests to the appropriate task owner using established assignment guidelines, referring unclear ownership or competing priorities to the operations team lead.
• Maintain Kanban board stages as work progresses, checking that status changes reflect confirmed updates rather than assumptions about whether a task is complete.
• Use a spreadsheets and data entry tool such as Microsoft Excel to compare queue entries, check dates, and summarize outstanding tasks for review.
• Follow up with task owners when updates are missing or target dates approach, and record responses so colleagues can understand the next step.
• Escalate stalled tasks, conflicting instructions, and recurring handoff problems to the operations team lead with a concise explanation of the issue and impact.
• Check completed tasks against the request checklist, confirm that the requester has the outcome, and close entries with clear completion notes and unresolved exceptions.
• Support quality reviews based on accurate entries, timely routing, complete notes, and consistent follow-up; summarize recurring delays and suggest practical improvements for review.

• High school diploma or equivalent.
• No experience required; related experience in operations support, task tracking, or administrative coordination preferred.
• Basic understanding of business operations, request handoffs, task ownership, and how individual steps contribute to a complete workflow.
• Familiarity with task boards and spreadsheets, including updating fields, sorting entries, checking dates, and following a shared naming approach.
• Ability to use simple process analysis to distinguish missing information, delayed work, and unclear ownership without making unsupported changes.
• Clear written communication for clarification requests, progress updates, completion notes, and concise summaries for the operations team lead.
• Ability to follow process documentation, maintain careful notes, and learn established routines through guided practice and feedback.
• A reliable computer, high-speed internet, and a quiet private workspace; availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

• Fully remote, desk-based work from home in Ohio, United States.
• Structured onboarding and guided training on a project management tool such as Trello and a spreadsheets and data entry tool such as Microsoft Excel.
• Regular check-ins with the operations team lead to review questions, clarify priorities, and discuss progress.
• Opportunities to build workflow coordination, process documentation, and continuous improvement skills through practical daily work.
• Health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.