Associate Business Services Coordinator

Our Real Estate team takes on the task of finding and managing over 1,600 stores, DCs, and offices. Their scope is pretty big, as we are a multi-national retailer with over 1,600 leased stores, offices, and distribution centers in the US, Canada, Puerto Rico, and Hong Kong. The team also supports new store growth through market analysis and research with the industry’s best data resources and analytical tools.

In addition to supporting the stores, we work directly with the Real Estate Legal, Facilities, New Store Construction, and Finance teams.

Onsite Position:

This position is considered to be Fully Onsite, work is to be done onsite at a Pet Smart location (Phoenix Home Office, Pet Smart stores, Merchandise Development Center, Distribution Centers or another Pet Smart site).

The Associate Business Services Coordinator supports the daily operations of the Business Center by providing reliable mail, package, shipping, and customer services to associates and business partners. This position helps ensure materials are received, processed, and delivered accurately and on time. The coordinator also supports selected facilities requests and looks for ways to improve service and reduce shipping costs.

Essential Duties and Responsibilities

Mail and Package Services

• Receive, sort, and distribute incoming mail, packages, and interoffice materials throughout the campus.
• Prepare and process outgoing mail and packages, including metered, certified, insured, registered, and express shipments.
• Organize and process store mail, including sorting materials into the appropriate store slots and preparing mail bags for shipment.
• Use shipping and mail equipment, including Fed Ex and UPS systems, postage equipment, and handheld package-tracking devices.
• Maintain accurate records of incoming and outgoing packages and assist with shipping reports and audits.
• Review shipping requests and recommend appropriate delivery options to meet business needs and help control costs.
• Protect the confidentiality of mail, packages, and other materials handled by the Business Center.

Customer Service and Business Center Support

• Assist associates and business partners at the Business Center service window with mail, shipping, and package questions and requests.
• Provide clear, friendly service and follow up on questions or issues as needed.
• Maintain an organized, safe, and welcoming work area and ensure supplies are available for daily operations.
• Support improvements to mail stops, store slot labels, tracking procedures, and other Business Center processes.
• Assist with onsite dry-cleaning services, as applicable.

Facilities and Team Support

• Assist with assigned facilities requests, such as installing leash tethers or keyboard trays and providing waste bins or furniture keys.
• Follow company safety procedures and report equipment or workplace concerns.
• Work with team members and business partners to complete daily tasks and provide coverage as needed.
• Perform other related duties as assigned.

Education and Experience

• High school diploma or GED required.
• One to three years of experience in a business center, mailroom, or amenities support role preferred, or an equivalent combination of education and experience.

Skills and Qualifications

• Strong customer service and communication skills.
• Basic knowledge of systems used to process, track, and deliver mail and packages.
• Ability to manage multiple tasks, stay organized, and meet deadlines.
• Experience with Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to work independently and as part of a team.
• Attention to detail and the ability to handle confidential materials appropriately.

Physical Demands and Work Environment

The position works in an office and…