AMS Case Manager

The AMS Case Manager coordinates specialty examination services under government contracts, supporting the timely completion, accuracy, and compliance of each assigned case. In this fully remote
, high-volume healthcare coordination role, the Case Manager independently manages a demanding caseload, monitors deadlines, and follows each case through completion. The role requires exceptional attention to detail, sound judgment, and consistent professionalism when working directly with applicants, clinics and providers, the Provider Relations team, internal CIV teams, and the client to keep services and documentation moving within required time frames.

• Establish and maintain national clinic and provider relationships and coordinate with the Provider Relations team to support provider contracts and access to AMS specialty examination services.
• Independently manage assigned cases from scheduling through completion, coordinating directly with applicants and clinics or provider offices to facilitate required specialty examinations within contractual deadlines.
• Review medical records and examination documentation with meticulous attention to detail, verifying accuracy, completeness, and alignment with government contract requirements; follow up on missing or incomplete information.
• Serve as a professional point of contact for applicants, clinics and providers, the Provider Relations team, internal CIV teams, and the client, including government contract officials, to communicate case status, clarify requirements, and resolve workflow barriers.
• Identify and address scheduling delays, documentation gaps, and provider-related escalations promptly, coordinating with the appropriate teams and client contacts to support timely case resolution.
• Respond to incoming calls for the CIV Team – Remedials call group with accuracy, professionalism, and discretion while balancing active case responsibilities.
• Maintain accurate, complete, and current case notes, medical documentation, status updates, and data entries in case management and tracking systems, handling sensitive information with discretion.
• Proactively organize and prioritize a consistently high-volume workload, track case milestones and deadlines, and follow up on outstanding items to maintain timely workflow as priorities shift.
• Perform other related duties as assigned to support healthcare coordination, service quality, and operational and contractual objectives.

• Proficiency with Microsoft Office Suite (Word, Excel, and Outlook), Adobe PDF, and electronic case management, CRM, or workflow systems.
• Excellent written and verbal communication skills, with the professionalism and discretion required to interact with applicants, healthcare providers, internal teams, and client representatives.
• Demonstrated ability to independently manage a demanding, continuously active caseload in a remote environment, prioritize competing needs, and meet deadlines with minimal supervision.
• Exceptional attention to detail and accuracy when reviewing medical records, verifying case information, and maintaining documentation involving sensitive medical and applicant information.
• Proven data entry experience and the ability to maintain complete, accurate, and timely records while managing multiple cases and frequent communications.
• Strong organizational, problem-solving, and follow-through skills, including the ability to anticipate delays, elevate barriers, coordinate across teams to keep cases progressing.

• College degree or an equivalent combination of education and relevant professional experience required.
• Minimum of two (2) years of related experience in healthcare administration, case management, medical records review, government contracting, or a comparable field.

• Ability to work full-time from a remote/home office and independently maintain an organized workload to meet established deadlines.
• Reliable high-speed internet connection and a secure, private workspace suitable for handling confidential medical and applicant information.
• Ability to remain responsive and communicate professionally by phone, email, and virtual collaboration tools throughout the workday while managing assigned cases.

• Prolonged periods of sitting and working at a computer.
• Ability to participate in frequent phone and video communications.
• Ability to work 8:30-5pm Eastern Monday-Friday.