Operations Coordinator - Scheduling

The Central Operations Coordinator - Scheduling is responsible for coordinating and maintaining field representative schedules across assigned markets and client programs to support timely, efficient, and complete retail project execution.

Day to day, you’ll build and manage store visit schedules, coordinate multi-representative assignments, fill coverage gaps, process no-show replacements, and keep scheduling information accurate across company systems. You’ll partner with field leadership, Client Services, and field representatives to make sure the right people are in the right places at the right times - and that execution risks are flagged and resolved before they become problems.

If you are highly organized, cool under pressure, and take pride in keeping complex logistics running smoothly - this is a great fit.

This is a full-time, hourly non-exempt position with a standard Monday through Friday schedule of 40 hours per week. The role operates on a hybrid schedule combining in-office and approved remote work. Occasional overtime may be required based on business needs and must be approved in advance.

• Competitive hourly pay
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Referral bonus program
• Company-provided equipment and software
• Opportunity to work with a growing company that actively rewards and promotes its employees

• Coordinate and maintain field representative schedules across assigned markets, projects, and client programs to support timely completion of scheduled work
• Coordinate multi-visit projects, ensuring required visits are scheduled in the appropriate sequence and within established project timelines
• Maximize available field representative capacity by identifying open availability and scheduling additional work to support efficient resource utilization
• Utilize resource load balancing across assigned markets and field representatives to maximize total executed hours while considering geography, skills, availability, and client requirements
• Ensure 98% completion of scheduled visits by the end of each week through proactive scheduling, monitoring, and coordination of coverage, escalating potential execution risks to field leadership
• Prepare and distribute field representative rosters to appropriate internal teams and client contacts, ensuring accurate staffing assignments and schedule information
• Identify and remove field representatives from scheduled shifts when no-shows or cancellations occur, and coordinate replacement coverage as needed
• Communicate scheduling updates, coverage gaps, and project changes to field leadership and appropriate internal teams in a timely manner
• Maintain accurate scheduling information within company systems and follow established scheduling processes and procedures
• Escalate unresolved staffing gaps, scheduling conflicts, and project execution risks to appropriate field leadership promptly

Experience and

Education:

• High school diploma or equivalent required; associate's degree or additional business-related education preferred
• 2+ years of experience in an administrative, scheduling, operations coordination, or customer service role preferred
• Proficiency in Microsoft Office applications including Excel, Outlook, and Teams, with experience maintaining, organizing, and analyzing lists of information
• Comfortable learning and navigating multiple software applications, scheduling platforms, and new technologies

Skills and Attributes:

• Strong people leadership, communication, coaching, and conflict-resolution skills with the…