Customer Service Advisor - Remote

We are seeking a reliable, organized, and detail-oriented Customer Service Advisor - Remote to provide remote administrative and clerical support to our team. This position is ideal for an individual looking to begin or develop a career in administration while working in a professional remote environment. The successful candidate will assist with data entry, document preparation, email correspondence, scheduling, record keeping, file management, and other day-to-day administrative duties.

Previous professional experience is helpful but not required, as training and guidance will be provided. The ideal candidate is dependable, comfortable using computers, able to communicate professionally, and capable of managing assigned tasks independently while meeting deadlines.

• Provide general administrative and clerical support to management and team members.
• Prepare, edit, format, and organize documents, reports, spreadsheets, and correspondence.
• Maintain accurate digital records and electronic filing systems.
• Organize documents and ensure files can be easily located when needed.
• Assist with routine administrative projects and assignments.
• Track outstanding tasks, requests, documents, and deadlines.
• Perform other administrative duties as assigned.

• Enter and update information accurately in company databases, spreadsheets, and internal systems.
• Review information for accuracy and completeness before entering it into company systems.
• Maintain customer, employee, supplier, project, or other business records as required.
• Identify missing, incorrect, or duplicate information and report discrepancies when necessary.
• Perform routine data-quality checks.
• Maintain organized electronic files and records.
• Handle confidential information appropriately and securely.

• Monitor and organize designated email inboxes when required.
• Respond to routine emails professionally and promptly.
• Forward inquiries and requests to the appropriate team member or department.
• Follow up on outstanding information, documents, and administrative requests.
• Communicate professionally with colleagues, customers, vendors, and other stakeholders.
• Assist with drafting routine emails, letters, notices, and internal communications.

• Assist with scheduling appointments, meetings, and virtual calls.
• Maintain calendars and update scheduled activities when necessary.
• Send meeting invitations and reminders.
• Assist with coordinating meeting times between team members.
• Prepare basic meeting materials and agendas when requested.
• Record and distribute meeting notes or action items where required.

• Create and maintain organized electronic folders and filing systems.
• Upload, download, rename, categorize, and archive documents according to company procedures.
• Assist with converting, combining, or organizing digital documents when required.
• Ensure documents are properly labeled and stored.
• Retrieve files and information for authorized employees when requested.
• Maintain confidentiality when handling company, employee, and customer records.

• Maintain regular communication with supervisors and team members while working remotely.
• Attend virtual meetings and training sessions as required.
• Provide progress updates on assigned tasks.
• Use company-approved communication and collaboration platforms.
• Maintain an appropriate and professional remote working environment.
• Follow company procedures relating to remote work, information security, confidentiality, and data protection.

• High school diploma, secondary school certificate, GED, or equivalent.
• Previous administrative, customer service,…