Scheduler; Remote, PST

The Scheduler is responsible for coordinating and managing all aspects of the evaluation scheduling process from intake through appointment completion. This role serves as a central point of coordination between physicians, vendors, attorneys, insurance adjusters, and internal teams to ensure evaluations are scheduled accurately, efficiently, and in compliance with operational and regulatory requirements. The Scheduler plays a critical role in optimizing physician schedules, maximizing appointment fulfillment, and ensuring all required documentation and logistics are completed prior to evaluation.

This position operates at the intersection of operational efficiency, client service, and physician experience. Effective performance ensures smooth case progression, reduced cancellations, optimized scheduling capacity, and a seamless experience for all stakeholders. When scheduling workflows are not managed effectively, delays, missed opportunities, compliance risks, and service disruptions can directly impact physicians, clients, injured workers, and organizational performance.

The Scheduler must exercise strong judgment, urgency, and attention to detail in a fast-paced environment with competing priorities. This role requires proactive communication, problem-solving, and cross-functional collaboration to support operational continuity and high-quality service delivery.

• Manage the end-to-end scheduling process for medical evaluations, ensuring requests are processed accurately and within established timelines.
• Monitor scheduling queues and worklists, proactively coordinating appointments, physician availability, location availability, and schedule changes.
• Ensure all required documentation, prerequisites, and logistical details are completed prior to the evaluation date.

• Maximize physician schedules by aligning appointment volume with physician availability, preferences, and operational goals.
• Optimize utilization of available office locations and scheduling capacity to improve efficiency and reduce gaps in appointment availability.
• Conduct schedule audits and proactively identify opportunities to improve throughput and appointment fulfillment.

• Serve as a liaison between physicians, attorneys, insurance adjusters, vendors, and internal departments throughout the scheduling process.
• Communicate scheduling updates, changes, and case-related information in a timely and professional manner.
• Build collaborative working relationships with internal teams and external stakeholders to ensure a seamless scheduling experience.

• Ensure scheduling activities comply with department standards, organizational policies, and applicable state regulatory requirements.
• Monitor and address cancellations, failed appointments, and missed scheduling opportunities to support operational performance goals.
• Maintain accurate records and data entry across electronic systems and scheduling platforms.

• Generate scheduling status updates, reporting, and progress tracking for department operations.
• Support continuous improvement efforts by identifying workflow inefficiencies and escalating operational concerns when appropriate.
• Contribute to a high-performing team environment through collaboration, responsiveness, and a customer-service-focused mindset.

• High school diploma or equivalent required
• 2–3+ years of experience in scheduling, healthcare operations, call center operations, legal administrative support, or a high-volume clinical environment
• Experience…