Field Service Engineer

Location: St. Louis

We are looking for a
*** Field Service Engineer
*** to join our dynamic team!
*
* Location:

** St. Louis, MO - candidate must be located in this location or willing to relocate here.
* Able to complete all Technician Responsibilities with 100% accuracy.
* Independently perform routine troubleshooting and repairs on the designated modality with an 80% success rate of diagnosing the problem while working within the escalation procedure.
* Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
* Perform installations with assistance, on designated and secondary modality.
* Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.
* Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
* Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
* Instruct customers and staff in proper use of the equipment.
* Assist Sales/Customer Service with technical advice.
* Stay current on all new products.
* Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
* Parts inventory management (Part sales where applicable).
* Provide product feedback to home office.
* Maintain all company-leased equipment, including company automobile, parts, and tools.
* Perform other related duties as assigned or requested.
* Incorporates Elekta Values into all department functions and responsibilities.
* Adhere to all Elekta directives, policies and procedures.
* Associate degree or equivalent experience in Electronics, Physics, or a related discipline.
* 3–5 years of field service experience, or Level 2 qualification in two or more modalities.
* Strong electro-mechanical aptitude and proficiency with test equipment (e.g., oscilloscopes, multimeters) and hand tools.
* Computer literate with solid understanding of Good Manufacturing Practices, including ESD protocols.
* Excellent written and verbal communication skills.
* Strong customer service and interpersonal skills with a professional presence that positively represents Elekta.
* Organized and capable of preparing clear, concise reports.
* Willingness to travel and work independently as needed.
* Valid driver’s license in home state.
* Compliance with customer vendor credentialing requirements and Elekta’s U.S. COVID-19 Vaccination Policy.
* Commitment to Elekta’s philosophy, policies, and full legal and regulatory compliance.
* Opportunity to work with a proactive and supportive team
* Excellent Medical, Dental and Vision coverage
* 401k, paid Vacation and Holiday
* A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account
* Opportunity to work on cutting edge in medical advancement
* Close-knit company culture
* Upward mobility
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